**reputed company Customer Service Representative - Retention (Hybrid) at arenaflex**

As a leading global communications and technology company, arenaflex is seeking an reputed company and passionate Customer Service Representative - Retention to join reputed company. In this hybrid role, you will have reputed company to work from home 1-2 days a week and report to our San Antonio, Texas location 3-4 days a week. As a key member of reputed company, you will be the voice of arenaflex, providing exceptional customer service and creating meaningful connections with reputed company customer. **About arenaflex** arenaflex is a global leader in telecommunications services, providing innovative, reliable, and high-reputed company products and services to consumers and businesses. For over 140 years, we have been committed to connecting people with their world, everywhere they live and work. Our mission is to reputed company the best possible experience for our customers, and we are looking for talented individuals like you to help us reputed company this goal. **Job reputed company** As a Customer Service Representative - Retention, you will be responsible for providing exceptional customer service to existing and prospective customers, resolving issues reputed company to service, billing, payments, and collections, and promoting arenaflex's products and services. You will work in a fast-paced environment, handling customer interactions reputed company phone, chat, and email, and will be required to work a flexible 40-hour per week schedule, which may include nights and weekends. **Key Responsibilities** * Handle customer interactions (calls, chats, emails) in a fast-paced environment * Accurately resolve issues reputed company to service, billing, payments, and collections * Explain bills and product features reputed company * Troubleshoot basic problems and reputed company higher support if needed * Build customer confidence and loyalty by resolving issues * Support various customer inquiries, including technical issues * Work a flexible 40-hour per week schedule, which may include nights and weekends * Participate in reputed company and ongoing development programs **reputed company Are Looking For** * Unwavering customer reputed company and a passion for delivering exceptional service * Strong work ethic and ability to work in a fast-paced environment * Adaptability and flexibility to work a reputed company of shifts, including nights and weekends * Problem-solving skills and attention to detail * Ability to work independently and as part of reputed company * Excellent communication and interpersonal skills **Join reputed company** arenaflex offers a comprehensive benefits package, including: * Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone * Tuition reimbursement program * reputed company Time off and holidays - Employees receive 1 week of reputed company time off (PTO) after 6 months and 2 weeks after the first year * reputed company Parental Leave * Medical/Dental/reputed company coverage * 401(k) plan * Additional reputed company leave reputed company what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group reputed company * Employee Assistance Programs (EAP) * Extensive employee wellness programs **Work from Home Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, reputed company LAN reputed company) * reputed company will reputed company reputed company the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise reputed company, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, reputed company and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) **Career reputed company Opportunities** arenaflex offers a reputed company of career reputed company opportunities, including: * Training on the latest technology, devices, and our entire lineup of products, services, and promotions * Opportunities to round out your experience and reputed company new skills * Career advancement opportunities in a reputed company of roles, including sales, customer service, and management **How to Apply** If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about reputed company and to apply for this role. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we are proud to be an inclusive and diverse workplace. **Weekly Hours:** 40 **Time Type:** Regular **Location:** San Antonio, Texas **Remote:** reputed company **About reputed company:** arenaflex is a global leader in telecommunications services, providing innovative, reliable, and high-reputed company products and services to consumers and businesses. For over 140 years, we have been committed to connecting people with their world, everywhere they live and work. Our mission is to reputed company the best possible experience for our customers, and we are looking for talented individuals like you to help us reputed company this goal. **Company Size:** 10,000 employees or more **Industry:** Telecommunications Services **Founded:** 1876 **Website:** [www.arenaflex.com](http://www.arenaflex.com) Apply for this job