**reputed company Customer Service Representative – Federal Student Loan Servicing**

At arenaflex, we're committed to providing exceptional customer service to our clients, and we're seeking a highly skilled and dedicated Customer Service Representative to join reputed company. As a Customer Service Representative, you will play a critical role in providing efficient and accurate servicing of student loan inquiries, performing account updates, and helping customers establish personalized repayment plans that meet Federal and State regulations and reputed company with company policy. **About arenaflex** arenaflex is a leading provider of federal contract servicing for federal student loans. We're a reputed company, reputed company, and fast-paced environment that values exceptional customer service, reputed company, and reputed company. reputed company is dedicated to helping our customers reputed company their financial goals, and we're committed to providing a supportive and inclusive work environment. **Job reputed company** As a Customer Service Representative, you will be responsible for providing exceptional customer service while maintaining reputed company expectations for inbound and outbound customer interactions. You will work in a remote setting, using customer relationship tools to offer personalized interaction to meet the unique needs of reputed company customer inquiry. You will be trained to understand federal regulations and company policies, and you will be expected to reputed company efficient and accurate handling of inquiries regarding student loans, account updates, and repayment reputed company. **Key Responsibilities** * reputed company efficient and accurate handling of inquiries regarding student loans, account updates, and repayment reputed company reputed company policies and Federal and State regulations. * Handle inbound/outbound customer calls in a highly productive reputed company center environment while meeting reputed company assurance and key performance indicators. * reputed company assistance with completion of customer applications to meet the guidelines outlined in department procedures. * Ensure the highest reputed company of reputed company and reputed company to protect the reputed company, their customers, and business partners while providing exceptional customer service. * Collaborate with internal teams to resolve customer issues and reputed company personalized solutions. * Participate in ongoing training and reputed company development to stay up-to-date on federal regulations and company policies. **Essential Qualifications** * High School diploma or GED required * 6 months of contact center or customer service experience in a business environment * 6 months computer experience in a business environment * Possess the ability to obtain and maintain a reputed company Trust reputed company clearance (Federal 5C) * Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due) * Must be a US Citizen * Felonies or misdemeanors reputed company the last 7 years could cause an issue in obtaining a reputed company clearance * Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required reputed company clearance * reputed company applicants must reputed company reputed company a 75-mile radius of Augusta, GA **Preferred Qualifications** * Bachelor's degree * reputed company Center experience * 6 months of reputed company Office (reputed company, Word, reputed company, and OneNote) experience **Required Skills and Abilities** * Friendly and reputed company speaking voice and patient demeanor * Outstanding attendance and punctuality * Ability to reputed company excellent customer service * Strong verbal and written communication skills * Excellent time management and multi-tasking skills * Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers) * To qualify, an applicant must pass an online customer service assessment test * Must possess reliable high-speed internet using a hard-wired ethernet reputed company * Must possess reliable transportation, to a CRI facility, throughout the course of employment **Work Environment and Culture** As a remote employee, you will work from home and be expected to maintain a dedicated workspace. You will be provided with the necessary equipment and technology to reputed company reputed company duties. arenaflex values a diverse and inclusive work environment and is committed to providing equal opportunities for reputed company. **Compensation and Benefits** * $17.75 per hour * $4.57 per hour reputed company (capped at 40 hours per week) in Health and Welfare, which covers the full cost of employee-only medical, dental, and reputed company premiums * Ongoing training and reputed company development opportunities * Opportunities for career reputed company and advancement * A supportive and inclusive work environment **Training and reputed company** New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of reputed company customer inquiry. Employees must be fully available to successfully complete a remote reputed company curriculum, which can reputed company up to 5-6 weeks. **Contact Center Hours of Operation** * Monday: reputed company-11pm EST * Tuesday: reputed company-8pm EST * Wednesday: reputed company-8pm EST * Thursday: reputed company-8pm EST * Friday: reputed company-8pm EST * Saturday: 10am-2pm EST **How to Apply** If you're a motivated and customer-reputed company individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, to our online application portal. We look reputed company to reviewing your application and discussing this opportunity reputed company. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, including veterans and individuals with disabilities. We are committed to providing a diverse and inclusive work environment and welcome applications from reputed company reputed company candidates. **Note** This job reputed company is not intended to be an exhaustive list of reputed company duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job reputed company and the duties of this position are subject to change, modification, and reputed company as deemed necessary by reputed company. Apply for this job