**Experienced Customer Support Team Lead – Food and Beverage Operations**

At arenaflex, we're dedicated to creating a seamless shopping experience for our guests by ensuring that our products are fresh, in stock, accessible, and accurately priced and labeled on the sales floor. Our Food and Beverage team is a dynamic group of experts in operations, customer service, and efficiency. As a key player in this team, you'll drive food and beverage services, including inventory management, stock accuracy, sanitation, display, pricing, and special labeling processes for all Food and Beverage areas of the store. **Join arenaflex's Remote Customer Support Team** At arenaflex, we believe in empowering our colleagues with meaningful experiences that help them build and develop skills for a career. As a Food and Beverage Team Lead, you'll have the opportunity to: * Gain knowledge of customer service essentials and experience building a customer-first culture in your team * Learn about Food and Beverage business essentials: division sales trends, newness and quality, stock management, customer shopping patterns, and pricing and promotions procedures * Develop skills in planning department(s) daily/weekly responsibilities to support business needs and achieve sales objectives * Experience leading a team of hourly colleagues, including skills in communication, training, assessment, and retention As a Food and Beverage Team Lead, no two days will be the same, but a typical day will likely involve the following responsibilities: * Understand sales objectives, plan, and execute daily/weekly responsibilities to meet store and office sales objectives and customer engagement. This includes planning food service initiatives, corrections, sales plans, inspections, promotions, and cost change responsibilities * Collaborate with colleagues to ensure seamless execution of sales floor operations, including inventory management, stock accuracy, sanitation, display, pricing, and special labeling processes * Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase team productivity * Analyze sales data and customer feedback to identify areas for improvement and develop action plans to address them * Provide coaching and training to team members to ensure they have the skills and knowledge needed to excel in their roles * Foster a positive and inclusive team culture that promotes open communication, respect, and collaboration **Essential Qualifications:** * 1-2 years of experience in a customer-facing role, preferably in a retail or food service environment * Proven track record of driving sales growth, improving customer satisfaction, and increasing team productivity * Strong communication, leadership, and problem-solving skills * Ability to work independently and as part of a team * Basic math skills and accuracy with handling cash and operating a point-of-sale system * Availability to work a flexible schedule, including evenings, weekends, and holidays **Preferred Qualifications:** * 2+ years of experience in a leadership role, preferably in a retail or food service environment * Experience with inventory management, stock accuracy, and sanitation procedures * Knowledge of food safety and handling procedures * Familiarity with point-of-sale systems and inventory management software * Bilingual or multilingual skills **Skills and Competencies:** * Strong communication and interpersonal skills * Ability to lead and motivate a team * Analytical and problem-solving skills * Basic math skills and accuracy with handling cash and operating a point-of-sale system * Ability to work independently and as part of a team * Flexibility and adaptability in a fast-paced environment * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a range of training and development opportunities to help you grow your skills and advance your career * Collaborate with colleagues across the organization to share best practices and learn from each other's experiences * Participate in regular feedback and coaching sessions to ensure you're meeting your goals and developing your skills * Opportunities for advancement to senior leadership roles, including store manager and district manager positions **Work Environment and Company Culture:** * arenaflex is committed to creating a positive and inclusive work environment that promotes open communication, respect, and collaboration * Our stores are designed to be welcoming and engaging, with a focus on providing an exceptional shopping experience for our guests * arenaflex is an equal opportunities employer and welcomes applications from diverse candidates **Compensation, Perks, and Benefits:** * Competitive hourly rate * Opportunities for overtime pay and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Discounts on arenaflex merchandise and services * Access to exclusive employee discounts and perks **How to Apply:** If you're a motivated and customer-focused individual with a passion for leading a team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you! Apply for this job