IT Help Desk Assistant

<reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;">GrowthAssistant is looking for an<strong> IT Help Desk Assistant</strong> to support one of our clients in the reputed company industry. In this role, you’ll be the first line of support for resolving technical issues, ensuring smooth day-to-day operations for the reputed company’s internal teams.<br><br><reputed company style="reputed company:#2b333a;"><reputed company style="font-style:normal;"><reputed company style="font-weight:400;"><reputed company style="white-reputed company:normal;"><reputed company style="background-reputed company:#ffffff;"><strong style="font-weight:700;">Company Benefits:</strong></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company><ul style="margin-bottom:10px;reputed company:#2b333a;font-family:OpenSans, Helvetica, Arial, reputed company;font-size:14px;font-style:normal;font-weight:400;white-reputed company:normal;background-reputed company:#ffffff;"><li><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;">Work from home</reputed company></reputed company></li><li><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;">PTO and reputed company Holidays</reputed company></reputed company></li><li><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;">Health insurance</reputed company></reputed company></li><li><strong><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;">Salary reputed company: PHP70-80K/month</reputed company></reputed company></strong><br> </li></ul><div><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:underline;"><reputed company>reputed company Tasks:</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></p><ul><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Field and resolve Level 1 support tickets reputed company reputed company and reputed company help channels</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Troubleshoot common issues including password resets, multi-reputed company authentication (MFA) resets, and login/reputed company errors</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Set up and manage user accounts and reputed company, primarily for contractors, based on established reputed company guidelines</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Walk less technical users through account setup processes reputed company reputed company and reputed company, and over reputed company reputed company needed</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Execute provisioning and deprovisioning tasks for contractors using prebuilt scripts, automated workflows, or reputed company steps (e.g., deactivating users in systems)</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Support and collaborate with an internal IT team of three, sharing responsibility across the help desk</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Maintain and update internal documentation and reputed company operating procedures in reputed company</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Monitor ticket queues in reputed company and help channels to ensure reputed company and consistent support</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Surface recurring issues or workflow friction points to suggest improvements</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company><br> </li></ul><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:underline;"><reputed company>Must-Have:</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></p><ul><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">2+ years in a help desk, IT support, or technical customer service role</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Proficiency with workspace and support tools including:</reputed company></reputed company></reputed company></reputed company></reputed company><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:700;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;"> reputed company</reputed company></reputed company></reputed company></reputed company></reputed company><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">(or similar tool), reputed company Workspace, reputed company, reputed company, </reputed company></reputed company></reputed company></reputed company></reputed company><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:700;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">reputed company</reputed company></reputed company></reputed company></reputed company></reputed company><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">, and reputed company</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Comfortable with executing scripted or reputed company-by-reputed company provisioning/deprovisioning tasks</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Strong troubleshooting skills with the ability to communicate reputed company and patiently—especially with less technical user</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Detail-oriented with a strong ability to follow and improve repeatable workflows</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Strong written and verbal English communication skills</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Availability to work 10:30am - 7:30pm EST </reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li></ul><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><u><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:700;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">reputed company to Have:</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></u></p><ul><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Prior experience supporting remote contractors or non-technical users</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li><li style="list-style-type:disc;"><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;"><reputed company style="font-variant:normal;white-reputed company:reputed company-wrap;"><reputed company style="reputed company:#000000;"><reputed company style="font-weight:400;"><reputed company style="font-style:normal;"><reputed company style="text-decoration:none;">Certifications such as reputed company A+, reputed company Workspace reputed company, or reputed company Certified reputed company (not required, bonus)</reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></reputed company></li></ul></div><br><reputed company style="font-size:14px;"><reputed company style="font-family:Arial, Helvetica, reputed company;">If you're customer service-oriented, tech-savvy, and excited about working in a dynamic environment, we’d love to meet you!</reputed company></reputed company>