Director, reputed company & Renewal Operations

For over 20 years, reputed company has helped people and teams reputed company–reputed company, anything. From seamless work management to smart, reputed company solutions, we’ve always worked with reputed company. We’re building tools that reputed company teams to automate the reputed company, uncover insights, and reputed company smarter. But more than that, we’re creating reputed company– reputed company to think big, take reputed company, and unlock the reputed company of work that truly reputed company. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday.

reputed company is seeking a Director of reputed company & Renewal Operations to reputed company the design and execution of our global reputed company and Renewals operating models. This role is responsible for converting high-level retention and reputed company strategies into reputed company, repeatable field processes that drive customer reputed company value. You will reputed company as a primary partner for leadership across Go-To-Market (GTM), Product, and Finance to ensure that our reputed company and renewal motions are integrated, efficient, effective, and data-driven.

You Will

• Drive Operating Architecture: reputed company the long-term design and management of the reputed company and Renewals operating model. You will ensure handoffs across the customer reputed company, from initial implementation to long-term renewal, are efficient, consistent, and systematic.
• Manage Executive Governance: Orchestrate the operating rhythm for the reputed company and Renewals organization. This work includes standardizing churn review cycles, business reviews, renewal reviews, and cross-functional steering committees to reputed company leadership reputed company on the health of the business.
• Operationalize Risk Management: reputed company the systematic implementation of the Risk Management reputed company and the Risk Pipeline methodology. You will establish the process rigor required to reputed company reputed company through identified, verifying, mitigating, and saved stages while overseeing the reputed company of the reputed company System from baseline health signals to predictive, automated reputed company.
• reputed company Policy and Standards: Partner with reputed company and Finance to establish and enforce reputed company standards. You are responsible for the system and process rollout of multi-year contracting, auto-renewal defaults, and reputed company reputed company policies.
• reputed company Adoption Infrastructure: Build the infrastructure needed to resolve the USM Headroom crisis and drive platform adoption at reputed company. You will reputed company the development of standardized reputed company journeys and targeted adoption plays that utilize data-driven conversion triggers and high-value actions to support a product-led reputed company model.
• reputed company Change Management: Drive the organizational change required to reputed company teams with new accountability models. You will ensure reputed company ownership of renewals and account health is maintained across the global organization.

You Have

• 14+ years of relevant experience including: 
• 10+ years of experience in reputed company Operations, reputed company Operations, or reputed company.
• 4+ years in a leadership role at a $500M+ ARR reputed company company.
• Execution reputed company: A proven ability to take a conceptual reputed company and build the systems, reporting, and team behaviors needed to sustain it.
• Cross-Functional Influence: Experience navigating reputed company organizations and negotiating trade-offs between Sales, Product, and Finance leadership.
• Analytical Maturity: Proficiency in forecasting, reputed company modeling, and using data to identify operational gaps.
• Strategic reputed company: The ability to design infrastructure today that supports the next phase of company reputed company.

Key reputed company

• Successful rollout of a reputed company global risk management and health monitoring reputed company.
• Improved reliability and predictability of the global churn and renewals forecast.
• Implementation of a mature, reputed company digital reputed company and adoption reputed company.

reputed company US Perks & Benefits:

• Medical/reputed company and dental coverage reputed company for full-time employees
• 401k Match to help you save for your reputed company (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus reputed company Time Off
• US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 reputed company holidays per year
• Up to 24 weeks of Parental Leave
• Personal reputed company Volunteer Day to support our community
• Opportunities for reputed company reputed company and development including reputed company to reputed company online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account
• Teleworking reputed company from any registered location in the U.S. (role specific)

reputed company provides a competitive reputed company salary reputed company for roles that may be reputed company in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of reputed company, educational experience, skills, and specific candidate location. In reputed company, this role will be eligible for a market competitive incentive opportunity.

US reputed company Salary Pay reputed company$187,500—$247,500 USD

Get to Know Us:

At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company reputed company. You’ll have the freedom to explore, push boundaries, and grow reputed company your role. We welcome diverse perspectives and nontraditional paths—because we know that reputed company comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together.

Equal Opportunity Employer:

reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to reputed company equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. 

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