Remote Operations Support Associate – Medical Data Entry & Care Coordination Specialist at arenaflex

About arenaflex

arenaflex is on a bold mission to transform the health and wellbeing of underserved communities across the United States. By linking people who need care the most with high‑quality primary and specialty services, arenaflex is reshaping how Medicaid recipients receive support. Through a community‑led model, we partner with shelters, food pantries, and a wide network of community‑based organizations (CBOs) to turn everyday spaces into points of care.

Our proprietary, data‑driven platform—built on the innovative Arc technology—empowers care teams, community health workers (CHWs), and partner organizations to coordinate services, track outcomes, and share resources efficiently. By collaborating with Medicaid Managed Care Organizations (MCOs), we deliver comprehensive health solutions while directing a portion of healthcare dollars back to the community groups that help sustain social support programs.

At arenaflex, we live by a set of core values that guide every interaction, decision, and innovation.

Our Core Values

• Lead with integrity: We honor our commitments, own our actions, and choose authenticity over perfection.
• Embrace challenges: Ego stays at the door; we step into discomfort, learn together, and give feedback with candor and kindness.
• Break through walls: We go the extra mile for patients, partners, and each other, constantly pushing for improvement and challenging the status quo.
• Act beyond yourself: We build one another up, respect boundaries, and assume positive intent.
• Care comes first: Our highest standards are set for patients, and we prioritize self‑care to sustain our mission.

Why This Role Matters

Primary care operations for high‑need Medicaid populations have historically been fragmented, slow, and riddled with bureaucratic obstacles. arenaflex is breaking that mold by creating a seamless, technology‑powered ecosystem that removes friction and ensures every individual receives timely, coordinated care. As an Operations Support Associate, you will be a central architect of that ecosystem, ensuring that backend processes run smoothly, authorizations are timely, and our care teams have the data they need to act decisively.

Key Responsibilities

• Own Ops Support Initiatives: Lead and execute critical operational projects that improve efficiency and patient outcomes.
• Monitor & Report Metrics: Proactively track key performance indicators (KPIs) for operational support processes and generate clear, actionable reports for leadership.
• Support Documentation Analysts: Troubleshoot issues, monitor project progress, and act as a liaison when roadblocks arise.
• Authorization Management: Complete, verify, and monitor ECM (Enhanced Care Management) and CHW program authorizations, including annual re‑authorizations, to maintain continuous patient enrollment.
• Partner Health Plan Coordination: Work directly with health plan partners to understand denial reasons, flag enrollment issues, and facilitate resolutions.
• Transition of Care & Referral Back‑End Support: Ensure closed‑loop follow‑up for referrals, guaranteeing that patients receive the right care at the right time.
• Clear Communication: Provide timely updates to the care team regarding enrollment changes, status updates, and any operational alerts.
• Process Optimization: Identify bottlenecks, propose enhancements, and drive continuous improvement of standard operating procedures.

Essential Qualifications

• Minimum 1+ year of backend operations experience in a fast‑paced healthcare environment, delivering administrative and operational support.
• Demonstrated ability to own responsibilities and propose data‑driven solutions.
• Track record of exceeding performance metrics and delivering results under tight timelines.
• Strong technical aptitude—comfortable juggling multiple platforms (Google Workspace, Slack, Looker or comparable data tools) and troubleshooting software/hardware issues.
• Excellent written and verbal communication skills with a focus on clarity and professionalism.
• Reliable high‑speed internet connection, a quiet, HIPAA‑compliant workspace, and the ability to work Pacific Standard Time (PST) hours from anywhere in the United States.
• Passion for improving healthcare access for underserved populations.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience with Medicaid MCO processes, enrollment cycles, or community health worker program administration.
• Familiarity with data visualization tools (Looker, Tableau, Power BI) and the ability to translate raw data into actionable insights.
• Previous remote work experience, particularly in a distributed team setting.
• Understanding of HIPAA regulations and best practices for handling protected health information (PHI).
• Experience with workflow automation tools (Zapier, Make, custom scripts) to streamline repetitive tasks.

Core Skills & Competencies for Success

• Analytical mindset: Ability to dissect complex data sets and uncover trends that inform operational decisions.
• Problem‑solving agility: Quickly diagnose issues, prioritize actions, and implement effective fixes.
• Collaboration: Work seamlessly across cross‑functional teams—care operations, technology, partner health plans, and community organizations.
• Detail orientation: Precision in managing authorizations, documentation, and compliance requirements.
• Adaptability: Thrive in an environment that evolves rapidly to meet the needs of vulnerable populations.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every team member. As you master the Ops Support Associate role, you will have clear pathways to advance into senior operational leadership, data analytics, or program management positions. You’ll also gain exposure to:

• Advanced healthcare policy and Medicaid reimbursement models.
• Cutting‑edge health‑tech product development on the Arc platform.
• Strategic partnership management with large health plans and community networks.
• Leadership training programs focused on people management and cross‑functional influence.

Our internal mentorship program pairs you with experienced colleagues who can share insights, guide your career trajectory, and help you build a robust professional network within the health‑tech space.

Work Environment & Culture at arenaxflex

We believe that a supportive, inclusive, and purpose‑driven culture fuels high performance. At arenaflex you’ll experience:

• Remote‑first flexibility: Work from the comfort of your own home while staying connected through collaborative tools and regular virtual “all‑hands” gatherings.
• Inclusive community: We celebrate diverse backgrounds, perspectives, and experiences, fostering an environment where every voice is heard.
• Mission‑centric focus: Every task you complete directly contributes to better health outcomes for some of the most vulnerable people in our society.
• Continuous feedback: Regular performance check‑ins and transparent communication ensure you know where you excel and where you can grow.
• Well‑being emphasis: From mental‑health days to wellness stipends, we invest in your holistic health so you can bring your best self to work.

Compensation, Perks, & Benefits

• Competitive hourly wage: $22 – $23 per hour, commensurate with experience.
• Comprehensive health package: Medical, vision, and dental insurance options.
• Retirement savings: 401(k) plan with company matching.
• Flexible vacation policy: Take the time you need to recharge—no rigid accrual limits.
• Remote work stipend: $100 monthly allowance for home‑office expenses.
• Equipment provision: We supply the laptop, monitors, and peripherals you need to be successful.
• Career advancement: Fast‑track opportunities for promotion based on performance and impact.
• Learning budget: Annual allocation for courses, certifications, or conferences that align with your career goals.

Commitment to Equality & Inclusion

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military status, genetic information, or any other characteristic protected by law.

We participate in E‑Verify to confirm employment eligibility for new hires. All offers of employment are contingent upon successful completion of a comprehensive background check, which includes criminal history, reference verification, and, where applicable, driving record reviews.

How to Apply

If you are ready to make a tangible difference in the lives of underserved communities while advancing your career in health‑tech operations, we’d love to hear from you. Please submit your application through the official arenaflex careers portal. Our talent acquisition team will only contact you from an @arenaflex.com email address. Beware of any outreach from other domains.

We appreciate every applicant’s interest. Due to high volume, we may not be able to respond to individual inquiries, but rest assured that qualified candidates will be contacted promptly for the next steps.

Take the Next Step

Join arenaflex today and become a catalyst for change in primary care operations. Your dedication, curiosity, and commitment to equity will help us build a healthier future for those who need it most. Apply now and start a rewarding journey where your work truly matters.