**Experienced Customer Service Agent - ITO at arenaflex**

**Job Summary:** Join the arenaflex team as an Experienced Customer Service Agent - ITO, where you will play a vital role in delivering exceptional customer experiences and setting the tone for our customers' travel journey. As a Customer Service Agent, you will be the first point of contact for our customers, providing friendly, patient, and efficient service at the ticket counter, baggage service office, and gate area. If you're passionate about delivering legendary customer service, working in a dynamic environment, and growing your career with a leading airline, we want to hear from you! **About arenaflex:** arenaflex is a leading airline that connects people to what's important in their lives through friendly, reliable, and low-cost air travel. We're committed to providing our employees with a stable work environment, equal opportunities for learning and personal growth, and a culture that encourages creativity and innovation. Our employees are the heart of our organization, and we're proud to offer a range of benefits and perks that make working at arenaflex an attractive career choice. **Responsibilities:** As an Experienced Customer Service Agent - ITO, you will be responsible for: * Providing friendly service to and maintaining positive relationships with all internal and external customers * Working in a cooperative spirit to ensure the success of our company * Providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs * Handling any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems * Greeting and handling customers in a polite and friendly manner * Handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets * Computing charges, making change, and balancing daily transactions * Checking in baggage and cargo * Answering telephone calls to provide information to callers, page customers, resolve problems or complaints, and assist as needed * Handling transactions required to board the aircraft in a timely and efficient manner * Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage * Resolving such problems quickly and within guidelines established by the company * Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal * Completing forms and reports as required by the company * Writing irregularity and complaint reports as required * Performing other job duties as directed by employee leaders **Knowledge, Skills, and Abilities:** * Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job * Able to read documents, follow instructions, learn, and understand ticketing procedures, rules, and regulations * Ability to work well with others as part of a team, meet the public, and work under stressful situations * Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period * Must be aware of hazardous situations and be able to handle emergencies as needed * Must work under tight time constraints to accomplish quick turns of aircraft * Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement * Must be able to perform all job functions within a limited space * Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems * Must possess good written and oral skills * Must be able to communicate information and instructions verbally or via radio equipment **Education and Experience:** * No education requirement * No experience requirement * Must be able to obtain a SIDA badge and meet all local airport requirements * May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights **Physical Abilities:** * Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces * Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods * Must maintain the ability to wear prescribed uniforms **Other Qualifications:** * Must maintain a well-groomed appearance per company appearance standards as described in established guidelines * Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Must be at least 18 years of age * Must be able to comply with company attendance standards as described in established guidelines * Ability to work shift work and/or overtime * Foreign language skills are desirable, but not required **Benefits and Perks:** * Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position * Opportunities for overtime and shift premiums * Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too) * arenaflex will help fund your Retirement Savings Plan with company contributions up to 9.3% of your eligible earnings * Potential for annual ProfitSharing contribution in the arenaflex Retirement Savings Plan – when arenaflex profits, you profit * Competitive health insurance for you and your eligible dependents (including pets) * arenaflex offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. **Work Environment and Company Culture:** * arenaflex is committed to providing a stable work environment with equal opportunities for learning and personal growth. * Our company culture encourages creativity and innovation, and we're proud to offer a range of benefits and perks that make working at arenaflex an attractive career choice. * Our employees are the heart of our organization, and we're committed to supporting their growth and development. **How to Apply:** If you're passionate about delivering legendary customer service, working in a dynamic environment, and growing your career with a leading airline, we want to hear from you! Apply now to join the arenaflex team as an Experienced Customer Service Agent - ITO. Apply Job! Apply for this job