**Experienced Customer Service Representative – Retention (Hybrid) at arenaflex**

**Job Summary:** Join arenaflex, a leading provider of innovative communication solutions, as a Customer Service Representative – Retention (Hybrid) and become a key player in delivering exceptional customer experiences. In this dynamic role, you will be responsible for providing top-notch service to prospective and existing customers, driving satisfaction, and fostering loyalty. As a hybrid employee, you will split your time between our Saint Louis, Missouri office and working remotely from home, enjoying a flexible 40-hour per week schedule. **About arenaflex:** arenaflex is a forward-thinking company that is revolutionizing the way people communicate. With a rich history of innovation and a commitment to excellence, we strive to provide our customers with the best possible experience. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. **Responsibilities:** As a Customer Service Representative – Retention (Hybrid), you will be responsible for: * Handling customer interactions (calls, chats, emails) in a fast-paced environment * Accurately resolving issues related to service, billing, payments, and collections * Explaining bills and product features clearly * Troubleshooting basic problems and seeking higher support if needed * Building customer confidence and loyalty by resolving issues * Supporting various customer inquiries, including technical issues * Working a flexible 40-hour per week schedule, which may include nights, weekends, and overtime * Participating in paid training to enhance your skills and knowledge **What We're Looking For:** * Unwavering Customer Focus: You are dedicated to delivering exceptional customer experiences and building long-term relationships. * Strong Work Ethic: You are a self-motivated individual who is committed to meeting and exceeding performance expectations. * Adaptability: You are flexible and able to adapt to changing situations and priorities. * Problem-Solving Skills: You are a critical thinker who can analyze problems and develop effective solutions. * Attention to Details: You are meticulous and detail-oriented, ensuring that every customer interaction is handled with precision and care. **Join Our Team:** By joining arenaflex, you'll enjoy a range of amazing perks and benefits, including: * Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone * Tuition reimbursement program * Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave * Medical/Dental/Vision coverage * 401(k) plan * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs **Work-from-Home (WFH) Requirements:** * You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities:** As a Customer Service Representative – Retention (Hybrid) at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! **Apply Today:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex and become a part of our dynamic team that is shaping the future of communication. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Saint Louis, Missouri **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. If you require accommodations during the application or hiring process, please let us know. Apply Job! Apply for this job