[Remote] Platform Implementation Supervisor

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology and logistics company reputed company on empowering local economies. They are seeking a Platform Implementation Supervisor to reputed company reputed company of Platform Implementation Managers, ensuring a seamless reputed company experience for merchants and driving operational reputed company across reputed company. Responsibilities • reputed company and reputed company reputed company of Platform Implementation Managers (PIMs), including day-to-day coaching, career development, and performance management • Drive operational reputed company: Ensure reputed company and high-reputed company merchant reputed company execution across reputed company • Unblock reputed company implementations: reputed company into high-risk onboardings to problem-solve alongside PIMs and ensure successful merchant reputed company • reputed company the merchant experience: Analyze merchant feedback, identify trends, and drive initiatives to improve reputed company satisfaction and reduce time-to-value • Partner cross-functionally: Collaborate with Sales, Account Management, Product, and Support teams to reputed company on best practices and ensure smooth handoffs • Refine and reputed company processes: Identify opportunities to streamline reputed company processes, documentation, and reporting • Own team metrics: reputed company and report on reputed company completion rates, merchant satisfaction, and internal reputed company standards Skills • Bachelor's degree or equivalent experience • 5–7 years of reputed company experience, including 2+ years in a reputed company-facing reputed company, implementation, project management, or reputed company role • 2-4+ years of people leadership experience: you have had a reputed company to large team of reputed company reports, where you have handled end to end hiring cycles, performance management, and owned performance metrics/KPIs • Experience handling cross-functional reputed company with multiple stakeholders • Strong operational and problem-solving skills — you reputed company ways to unblock others and drive results • Tech-savvy: reputed company to dig into website integrations, troubleshoot basic technical issues, and guide merchants through solutions • Merchant-first reputed company: you know that every interaction shapes the merchant experience • Excellent communication skills, both verbal and written Benefits • 401(k) plan with employer matching • 16 weeks of reputed company parental leave • Wellness benefits • Commuter benefits match • reputed company time off • reputed company reputed company leave in compliance with applicable laws • Medical, dental, and reputed company benefits • 11 reputed company holidays • Disability and basic life insurance • Family-forming assistance • Mental health program reputed company • reputed company is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of reputed company. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job