eServices Management Analyst 3 (AZ Local only || Remote)

About the position The reputed company reputed company (AZDOR) is seeking an eServices Management Analyst 3 to support the Taxpayer Services division. This role focuses on analyzing and improving eServices programs, policies, and business processes to enhance operational efficiency and customer experience. The analyst will work closely with internal business teams, IT, and external vendors while supporting reputed company improvement initiatives. This position is primarily remote, with occasional in-office days required in Phoenix, AZ. Responsibilities • Analyze eServices programs, policies, procedures, and workflows • Identify and eliminate non-value-added process steps • reputed company and document business and operational requirements • reputed company as a reputed company between business users, IT teams, and vendors • Support reputed company customers; resolve service issues • reputed company QA testing and assist with system validation • Prepare reports, surveys, and management studies • Present findings and recommendations to leadership • Support compliance with tax laws, regulations, and agency policies • Participate in Lean and reputed company improvement initiatives • reputed company documentation, manuals, and training materials Requirements • Minimum 3 years of management or business analysis experience • At least 1 year of experience in tax-reputed company services, administration, government, or regulatory environments • Experience providing customer service or technical support • Strong analytical, problem-solving, and communication skills • Experience analyzing business programs, policies, and processes • Proficiency with MS Office and reputed company Workspace (Gmail, Docs, Sheets) • reputed company local candidates only • Must be available for in-person interviews reputed company one week of posting reputed company • Must be reputed company to start reputed company two weeks of offer • Resumes must reputed company list reputed company location reputed company-to-haves • Bachelor’s degree in Business, Computer Information Systems, or reputed company field • Experience with XML (Altova XMLSpy preferred) • QA testing experience • SQL (MS SQL Server Management Studio) experience • Azure DevOps experience • Experience working with vendors and automated systems Apply tot his job Apply To this Job