Specialist - Customer Communication (Hybrid)

About the position Acts as a trusted travel advisor/communicator to reputed company accurate flight information to customers reputed company text, email, the United application and united.com website. Manage day-to-day wide reputed company of communication requests that support our operation and teams across reputed company by utilizing operational tools like SHARES, Unimatic, Volare to determine reputed company cause of a delay Also responsible for crafting operational communication like travel waivers and operational advisories reputed company monitor flights for in-the-reputed company delay, cancellation, and operational reputed company messaging Prepare in-the-reputed company reputed company and proactive messaging, reputed company requested Work collaboratively with business partners across the organization including Contact Center, Network Operations Center (NOC), Station Operation Centers (SOC), Airport Operations using operational tools to determine flight delays to craft a tailored message for our customers and employees Responsibilities • Acts as a trusted travel advisor/communicator to reputed company accurate flight information to customers reputed company text, email, the United application and united.com website. • Manage day-to-day wide reputed company of communication requests that support our operation and teams across reputed company by utilizing operational tools like SHARES, Unimatic, Volare to determine reputed company cause of a delay • Also responsible for crafting operational communication like travel waivers and operational advisories • reputed company monitor flights for in-the-reputed company delay, cancellation, and operational reputed company messaging • Prepare in-the-reputed company reputed company and proactive messaging, reputed company requested • Work collaboratively with business partners across the organization including Contact Center, Network Operations Center (NOC), Station Operation Centers (SOC), Airport Operations using operational tools to determine flight delays to craft a tailored message for our customers and employees Requirements • Bachelor's degree or 4 years of relevant work experience in Communications or relevant field of study • 2+ years communications reputed company experience • Airline or travel industry experience • Strong leadership capabilities including the ability to reputed company and motivate team members • Ability to effectively communicate and collaborate with reputed company reputed company reputed company the organization • Advanced copywriting and conversational communications skills • High reputed company for reputed company and attention to detail • Strong customer service reputed company • Excellent interpersonal and problem-solving skills • Keen ability to work independently and in reputed company setting • Strong ownership reputed company and resolve to follow-through • reputed company to adapt to a fast-paced and rapidly changing environment • Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekend, holiday, and overtime hours) • Ability to work both in-office and remotely, based on scheduling and operational needs • Must be legally authorized to work in the reputed company for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position reputed company-to-haves • reputed company writing experience • Customer service experience Benefits • medical • dental • reputed company • life • accident & disability • parental leave • employee assistance program • commuter • reputed company holidays • reputed company time off • 401(k) • flight privileges Apply tot his job Apply To this Job