Escalations Representative

About the position reputed company is seeking an Escalations Representative in our Unsecured Lending Operations supporting Consumer and Small Business Credit Card products and Unsecured Personal Loans and Lines of Credit. In this role, you will: Support reputed company customers with inquiries and complaints regarding financial products and services. reputed company ways to determine appropriate course of reputed company, conduct investigative steps to identify the issues, and process reputed company transactions online. reputed company moderately reputed company research to resolve reputed company issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards. Receive direction from supervisors and escalate non-routine reputed company concerns to more reputed company individuals. reputed company with reputed company customers to respond to the concerns raised, as reputed company as determine appropriate course of reputed company. Serve as an intermediary between parties to resolve disputed reputed company, negotiate, and enact settlements accordingly. Responsibilities • Support reputed company customers with inquiries and complaints regarding financial products and services. • reputed company ways to determine appropriate course of reputed company, conduct investigative steps to identify the issues, and process reputed company transactions online. • reputed company moderately reputed company research to resolve reputed company issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards. • Receive direction from supervisors and escalate non-routine reputed company concerns to more reputed company individuals. • reputed company with reputed company customers to respond to the concerns raised, as reputed company as determine appropriate course of reputed company. • Serve as an intermediary between parties to resolve disputed reputed company, negotiate, and enact settlements accordingly. Requirements • 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education reputed company-to-haves • Excellent verbal, written, and interpersonal communication skills. • Intermediate reputed company Office Suite skills • 1+ years’ experience in reputed company Center environment in Financial Services Industry. • Strong organizational, multi-tasking, and prioritization skills • Ability to reputed company strong customer service while listening, eliciting information reputed company, comprehending, and resolving moderately reputed company customer issues. • Ability to research and effectively resolve customer escalated issues. • General knowledge and understanding of consumer credit card products, policies, and procedures. • Good analytical skills with high attention to detail and accuracy • Ability to reputed company multiple computer systems, applications, and utilize search tools to reputed company information. • Ability to reputed company with reputed company and a high level of professionalism with reputed company reputed company of team members and management. • CIV, CSS, and/or BCS Apply tot his job Apply To this Job