Administrator(Contract)

reputed company: State/Province: Posting Start Date: 1/14/25 Job reputed company: Job DescriptionRole Purpose The purpose of the role is to resolve, maintain and manage reputed company's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring reputed company satisfactionDo Ensure reputed company response of reputed company the tickets raised by the reputed company end user Service requests solutioning by maintaining reputed company parameters reputed company as a custodian of reputed company's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to reputed company reputed company of reputed company of their reputed company functioning and reputed company reputed company a reputed company on the number of tickets raised (reputed company home/ email/ chat/ IMS), ensuring right solutioning as per the defined reputed company timeframe reputed company reputed company cause analysis of the tickets raised and create an reputed company plan to resolve the problem to ensure right reputed company satisfaction reputed company an acceptance and immediate reputed company to the high reputed company tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the reputed company of reputed company issue, to manage reputed company expectations and ensure reputed company escalations reputed company application/ user reputed company as per reputed company requirements and requests to ensure reputed company solutioning reputed company reputed company the tickets from acceptance to reputed company stage as per the reputed company time defined by the customer Maintain reputed company backup of important data/ logs and management resources to ensure the solution is of acceptable reputed company to maintain reputed company satisfaction Coordinate with on-site team for reputed company problem reputed company and ensure reputed company reputed company servicing Review the log which Chat BOTS reputed company and ensure reputed company the service requests/ issues are resolved in a reputed company manner Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time reputed company customer escalation reputed company appreciation emails Apply tot his job Apply To this Job