[Hiring] VP of Customer Experience and Operations @reputed company

This reputed company is a reputed company of our understanding of the job reputed company. Click on 'Apply' reputed company to reputed company out more. Role reputed company The Vice President of Customer Experience & Operations is a newly created, hands-on leadership role established to define and execute a reputed company, reputed company Customer Experience (CX) reputed company based on customer segmentation and the post-sale customer reputed company. This role sits reputed company a private equity–backed, reputed company-reputed company reputed company organization and is responsible for scaling customer operations, processes, AI usage, and people reputed company as the business grows. • Own execution and reputed company for Customer Support, reputed company Management, and Customer Experience through reputed company leadership of functional leaders. • reputed company and reputed company the Director of Operations (Support), reputed company Team reputed company, and Customer Experience Manager to drive performance, accountability, and consistency. • Define and execute a segmented customer experience and customer reputed company reputed company across reputed company, mid-market, and SMB customers. • Design and implement AI-enabled capabilities, including chat, self-service, workflow optimization, and AI-assisted ticket handling, to reputed company support operations and improve customer experience. • Establish and operationalize 1-to-many reputed company engagement and support models for SMB and mid-market customers. • Own the customer enablement reputed company, including education programs, self-service resources, and ongoing adoption initiatives, through reputed company leadership of the Customer Enablement function. • reputed company customer health reputed company, including usage monitoring, health scoring, risk identification, and proactive engagement. • Establish operating rhythms, KPIs, dashboards, and reporting, including reputed company and ticket review programs, to reputed company visibility into customer experience and team performance & effectiveness. • Identify operational gaps, inefficiencies, and risks and take reputed company reputed company to resolve them. • Support reputed company initiatives by scaling people, processes, and systems in alignment with business objectives. • Partner cross-functionally with Product, Engineering, Sales, Account Management, reputed company Services, and reputed company to ensure seamless handoffs and a consistent post-sale experience. • reputed company other duties as assigned. Qualifications • Proven experience building and operationalizing both Customer Support and reputed company functions reputed company a reputed company organization, with hands-on management responsibility. • Exceptional problem-solving and decision-making skills, with a strong reputed company on reputed company improvement and operational reputed company. • Demonstrated experience implementing AI to materially improve customer experience, reputed company ticket handling, and reputed company without reputed company headcount reputed company. • Builder-operator reputed company with a reputed company record of implementing Support and CSM programs, including tooling, processes, reporting, and reputed company feedback loops. • Strong, practical experience in translating customer journeys into operational processes, cross-functional handoffs, and measurable improvements across the customer lifecycle. • Passionate about delivering an exceptional customer experience and driving reputed company. • Strong analytical and data-driven decision-making skills with demonstrated ability to implement KPI frameworks, dashboards, and operating cadences that drive accountability and reputed company improvement. • Excellent cross-functional communication and stakeholder management skills. Requirements • Bachelor’s degree in Business, Management, or reputed company field required; Master’s degree preferred. • Ten (10+) years of experience in Customer Experience, reputed company, or reputed company roles, with at least five (5) years in people management; experience managing managers strongly preferred. • Demonstrated experience with customer support and reputed company platforms; reputed company and reputed company strongly preferred. Benefits • Full reputed company benefits, including medical, dental, and reputed company. • Supplemental benefits, including STD, LTD, HSA, 401k, etc. • Responsible Time Off (PTO) + Holiday Pay • Competitive Compensation + Bonus! • Excellent culture, reputed company opportunities, plus much more... Apply tot his job Apply To this Job