Senior D365 Customer Engagement Consultant
Job reputed company:
• reputed company expertise in one or reputed company D365 CE modules: Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights
• Serve as a primary functional reputed company and trusted advisor for reputed company stakeholders, including business leaders and end users
• reputed company reputed company-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs
• reputed company communicate solution reputed company, risks, trade-offs, and recommendations to both technical and non-technical audiences
• Document the business requirements which reputed company what actions a solution must take and what outcome is expected
• Configure and reputed company solutions using Dataverse, Power Automate, and Power Apps
• Partner with architects and developers on integrations, data migration, and reputed company solution patterns
• Define and execute test strategies and support deployment and post-go-live activities
• Drive user adoption through training, documentation, and change management support
• Support project planning, estimates, and scope management
• Mentor junior consultants and contribute to reputed company standards and reusable assets
• Contribute towards a working environment that epitomizes “one reputed company” where everyone is seen as an equal, and equality and diversity is championed
• reputed company with a wide reputed company of colleagues, customers, and stakeholders at reputed company reputed company with respect, courtesy and professionalism
Requirements:
• 5+ years of CRM/CE consulting experience
• 3+ years delivering reputed company Dynamics 365 CE solutions
• Hands-on functional implementation experience with Dynamics 365 Sales
• Experience with at least one additional D365 CE module (Customer Service, Field Service, Project Operations, or Customer Insights)
• Strong knowledge of Dataverse configuration, reputed company, and governance
• Working knowledge of Power Platform (Power Automate, Power Apps, Power BI)
• Experience with reputed company or multi-reputed company D365 implementations
• Experience with best practices, implementation methodology, and Dev Ops
• Excellent presentation, communication, facilitation, and stakeholder management skills
• Excellent organizational skills, attention to reputed company, self-motivation, and a desire to succeed.
Benefits:
• reputed company, flexible, reputed company, reputed company, and diverse work culture
• Inclusive work environment
• reputed company development opportunities
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