Manager, Brokerage Risk & Dispute Resolution

Who We Are: Real (Nasdaq: REAX) is a publicly traded, fast-growing global real estate brokerage powered by technology and driven by people. Since our founding in 2014, we've been reimagining the residential real estate experience. With operations across the U.S., Canada, India, and the District of Columbia, we're leading the industry with our cutting-edge platform that empowers agents, simplifies the buying and selling journey, and unlocks greater financial opportunities. At Real, we believe in pairing Tech x Humanity to create something truly different. Learn more at https://www.onereal.com/ Work Schedule: Standard business hours based on local time zone, Monday - Friday. About the Role: We're looking for a Manager, Brokerage Risk & Dispute Resolution to join our Brokerage Operations team. In this role, you'll serve as the first line of defense for complex transactions and compliance issues, proactively identifying and resolving challenges while maintaining a balance between risk mitigation and exceptional agent experience. The ideal candidate is a decisive, solutions-oriented professional with deep brokerage operations expertise, strong judgment, and exceptional communication skills. You'll act as a trusted liaison between brokers, agents, and internal teams-helping resolve disputes, guide best practices, and reduce risk across our growing network. This is a great opportunity to make a company-wide impact by strengthening Real's risk management framework, driving operational consistency, and supporting brokers through fair, timely, and compliant issue resolution. What You'll Do: • Serve as the first point of escalation for complex brokerage and transaction-related issues, complaints, or disputes. • Investigate agent, broker, and client complaints to determine root causes, assess risk exposure, and recommend solutions. • Manage and resolve commission disputes, ethics complaints, and potential policy or legal violations in partnership with brokers. • Act as liaison between Brokerage, Legal, and Compliance teams, escalating only matters requiring legal interpretation. • Identify risk patterns or emerging issues and recommend process or policy improvements. • Coach Broker Team members on conflict resolution, documentation, and communication best practices. Maintain and refine the Broker Dispute Resolution Playbook to ensure consistent and compliant handling of cases. • Support Brokerage Leadership in driving consistent risk management practices across markets. What You'll Bring: • Proven success in resolving complex or high-stakes disputes with professionalism and sound judgment. • Deep understanding of real estate contracts, agency law, and brokerage risk exposure. • Experience handling licensing complaints, ethics investigations, or arbitration matters. • Exceptional written and verbal communication skills with the ability to navigate sensitive situations. • Mediation training or experience with Realtor professional standards committees is a plus. • Highly organized, calm under pressure, and motivated by problem-solving rather than process management. Education & Experience: • 7+ years of experience in residential real estate brokerage, including leadership, broker, or compliance roles. • Active real estate broker license strongly preferred. • Bachelor's degree preferred; equivalent combination of education and experience considered. • Additional certifications or mediation training are advantageous. How We Work: Our Operating Principles Our Operating Principles are the blueprint of Real's culture. They guide how we show up, make decisions, and bring our mission to life every day: • Be Agent Obsessed: We design every decision around creating value for our agents and their clients. • Move Fast with Purpose: We act with urgency, clarity, and focus-without compromising our standards. • Own Your Outcome: Effort matters, but results matter more. We adapt, learn, and improve. • Be Bold; Challenge Often: We challenge assumptions, rethink "the usual," and push for smarter, simpler solutions. • Win Together: We set high standards, collaborate deeply, and celebrate shared success. Additional Details: • Location Requirements: Candidates must be based in the U.S to be considered. • Physical Requirements: Ability to sit for long periods of time. Our Commitment: Real Broker LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We welcome applicants of all backgrounds and identities, and we do not discriminate on the basis of race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, citizenship, veteran status, or any other status protected by applicable law. Apply tot his job Apply To this Job