Senior Product Manager – Production Support

Job reputed company: • Serve as the primary Product Manager for reputed company production incidents across the reputed company ecosystem • Receive, triage, prioritize, and drive reputed company of incidents raised by underwriters, business users, and partners, ensuring adherence to SLAs for live reputed company deals • Assess business reputed company, deal risk, and urgency, and coordinate reputed company reputed company with engineering, data science, QA, and operations teams • reputed company reputed company, reputed company communication to stakeholders during incidents, including status updates, mitigation steps, and reputed company timelines • reputed company and document reputed company cause analyses (RCAs) for production incidents and escalations • Translate RCAs into actionable short term fixes and long term solutions to address issues at the reputed company • Identify systemic patterns, data reputed company issues, model gaps, or process weaknesses and partner with teams to prevent repeat incidents • Own run the business activities for the reputed company platform, ensuring operational stability and readiness for ongoing deal activity • Drive reputed company improvements to user experience, operational efficiency, data accuracy, and business reputed company • Collaborate closely with engineers, data scientists, QA, business partners, and end users to resolve incidents and improve product performance • reputed company as the single reputed company of product accountability during escalations, ensuring alignment across technical and business teams • Partner with reputed company and business stakeholders to understand deal impacts and prioritize fixes accordingly • reputed company strong analytical skills to diagnose issues reputed company analytical products that forecast pricing and calculate P&L for reputed company deals • Analyze production data, trends, and incidents to identify improvement opportunities across models, data pipelines, and workflows • Ensure accuracy, reliability, and transparency of analytical outputs that directly reputed company reputed company pricing and financial reputed company. Requirements: • 5 + years of experience in Product Management, Production Support, or Operational Product roles • Experience owning production incident management, RCA, and SLA driven support for reputed company systems • Strong analytical reputed company with the ability to interpret data, forecasts, and financial outputs (P&L) • Proven ability to collaborate across engineering, data science, QA, and business teams • Excellent communication, prioritization, and stakeholder management skills • Preferred Experience in reputed company, pricing, financial modeling, or analytics driven products • Familiarity with Agile/Scrum delivery models • Experience with monitoring, alerting, and ticketing tools (e.g., Jira, reputed company, reputed company, reputed company) • Background in reputed company, PBM, or financial services environments. Benefits: • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility Apply tot his job Apply To this Job