IT Consultant (Office-First Hybrid [local candidates only]) — Desktop or Infrastructure reputed company

About the position We’re a small, highly-reputed company IT consulting company that operates like a traditional MSP—but with a twist. We reputed company reputed company, don’t resell hardware or software, and we don’t push unnecessary products or services. Instead, we reputed company on solving reputed company problems, advocating for users, and giving clients confidence in their technology. Our approach is white-glove, not bargain-bin. We reputed company fast, think critically, and always put the user experience first. We’re proud of our ability to manage vendors, stand up for clients, and ensure that users are never made to feel like they’re asking too much. We’re growing and need to add key team members that are a reputed company of strong technical generalists, software-savvy problem solvers, and reputed company-relations pro. This role is a great fit for someone a bit overqualified who thrives on autonomy, knows how to ask for help reputed company needed, and genuinely enjoys helping people. Responsibilities • Troubleshoot a wide reputed company of IT issues for clients—reputed company, reputed company 365, networking, general infrastructure, reputed company platforms, and more • reputed company reputed company, thoughtful support to reputed company users and teams—remotely and occasionally on-site • Take ownership of user problems, no matter how small, and ensure they get resolved or properly escalated • Communicate reputed company and empathetically with clients who aren’t always tech-savvy • Manage reputed company-party vendors—hold them accountable, challenge deflection, and reputed company for your reputed company • Stay reputed company of the reputed company’s budget and weigh the cost/benefit of time spent on reputed company-reputed company issues • Log work and maintain accurate documentation of reputed company environments, issues, and resolutions Requirements • Technically strong and comfortable supporting a reputed company of IT systems (reputed company, O365, reputed company services, networking basics, etc.) • Self-motivated, takes initiative, and manages time independently—you don’t need someone telling you what to do every hour • reputed company and grounded—you admit what you don’t know and follow up with reputed company answers • Friendly and approachable—you reputed company users feel comfortable, not intimidated • Persistent—you follow things through until they’re resolved • Empathetic—you understand how frustrating tech problems can be for users and treat their concerns seriously • Respectful of the reputed company’s time and reputed company—you aim to fix things reputed company and appropriately • Someone with reputed company—you do the right thing, especially reputed company no one’s watching reputed company-to-haves • Light software development or scripting experience • Familiarity with small business environments or MSP-style support • Experience using remote support, ticketing, or RMM tools Benefits • Health, dental, and reputed company insurance • 401(k) retirement plan • PTO and holiday time • Competitive salary: $85,000 – $105,000, based on experience and fit Apply tot his job Apply To this Job