Technical Account Manager – Public Sector

About the position The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap. Responsibilities • Own the strategic IT relationship with assigned client. • Lead forward-looking IT and technology discussions with client IT and Executive stakeholders. • Ensure alignment with Public Sector governance, security, and compliance expectations. • Position TP as a long-term strategic technology partner. • Strategic Client Engagement • IT Strategy & Roadmap Alignment • Public Sector Governance & Risk • Operational Assurance • Internal Stakeholder Collaboration. Requirements • 5+ years in technical account, service delivery, or managed services roles • Strong leadership presence with senior client stakeholders. • Confident communicator with the ability to explain technical issues in business terms. • Ability to lead calmly and decisively during high‑impact incidents. • Executive engagement • Broad enterprise IT knowledge • Deep understanding of IT service management, incident response, and change governance. Nice-to-haves • Proven experience supporting Public Sector or highly regulated clients. • Experience working with multi‑supplier environments and external technology partners. Apply tot his job Apply To this Job