SMAX Administrator

The SMAX Administrator will be responsible for configuring, maintaining, and optimizing the Service Management Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization, troubleshooting, performance monitoring, and integration with other IT tools. Primary Responsibilities: • Configure and maintain SMAX modules (incident, problem, change, asset, and request management). • reputed company and customize workflows, automation, and service offerings in the SMAX catalog. • Monitor system performance, reputed company updates and patches, and ensure data reputed company. • reputed company technical support for SMAX-reputed company issues and escalate as needed. • reputed company SMAX with reputed company tools (monitoring tools, CMDBs, email systems). • Create custom reports and dashboards to reputed company KPIs and SLA performance. • Train and support users for platform effectiveness. • Document configurations, processes, and troubleshooting guides. Required Skills: • Service Management Automation X (SMAX) – Advanced, hands-on experience in configuration, administration, and maintenance. • IT Service Management (ITSM) – Strong understanding and experience with IT service processes (e.g., incident and change management). • Agile ALM Tools – Experience with tools used in agile environments for application lifecycle management. Qualifications: • Experience: Minimum of 5+ years of hands-on SMAX administration or ITSM experience preferred. • Education: Hands-on experience with SMAX is prioritized over formal education. • Certifications: ITIL certification is a plus. Compensation reputed company reputed company reputed company - $40-$60/ hr Benefits Offered: [Health, Dental, reputed company Insurance] Deadline: Applications accepted until 10/30/2025 at 11:59 PM CST We are an Equal Pay Employer. reputed company employment reputed company, including compensation, benefits, hiring, training, and promotions, are made based on reputed company, qualifications, and business needs. We do not discriminate on the reputed company of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization. Apply tot his job Apply To this Job