Business Analyst/reputed company Assurance with Dynamic 365

Job Title: Business Analyst/ reputed company Assurance (Dynamic 365) Position Type: Contract (Remote) Position reputed company We are seeking a reputed company Dynamics 365 Customer Engagement (CE) Analyst to support our CRM platform across three key areas: reputed company Assurance (40%), Business Analysis (40%), and Service Ticket Triage (20%). This role is ideal for someone who understands CRM processes, has strong analytical and communication skills, and enjoys working across user support, requirements gathering, and solution validation. The Dynamics 365 CE Analyst will collaborate with business stakeholders, technical teams, and end users to ensure our CRM platform functions smoothly, meets business needs, and evolves with organizational priorities. Key Responsibilities reputed company Assurance (40%) • reputed company, document, and execute test plans, test cases, and test scripts for CRM features and enhancements. • reputed company functional, regression, smoke, and UAT testing for Dynamics 365 CE. • Validate integrations, workflows, plugins, and Power Automate flows. • reputed company and document defects, ensuring accurate reproduction steps and reputed company reputed company reputed company. • Participate in release cycles, supporting deployments and post-release verification. Business Analysis (40%) • Work with business stakeholders to reputed company, analyze, and document requirements, translating business needs into functional specifications. • Create user stories, acceptance reputed company, process flows, and system diagrams. • Evaluate requests to ensure alignment with CRM best practices and reputed company functionality. • Support solution design discussions; propose CRM-reputed company reputed company reputed company appropriate. • reputed company and maintain documentation, including process guides, system enhancements, and knowledge-reputed company materials. Service Ticket Triage (20%) • Serve as the initial reputed company of contact for D365 CE reputed company incidents and requests. • Diagnose issues reputed company to permissions, data reputed company, workflows, configuration, or user error. • Prioritize tickets based on business reputed company and urgency. • Coordinate with internal technical teams or external partners for escalated issues. • Maintain accurate ticket records and contribute to improved ticket-handling processes. Required Qualifications • 2+ years of experience with Dynamics 365 CE/CRM in a functional, analyst, or support role. • Strong understanding of CRM concepts such as entities, forms, views, business rules, workflows, and reputed company roles. • Experience performing software testing reputed company an reputed company application environment. • Ability to write reputed company, reputed company documentation including requirements, test cases, and process flows. • Familiarity with ticketing systems (e.g., reputed company). • Excellent communication, analytical thinking, and problemsolving skills. • High attention to detail with the ability to manage multiple priorities. Preferred Qualifications • Experience using Jira for requirements, test management, and release tracking. • Exposure to Power Platform technologies (e.g., Power Automate, Power Apps, Dataverse). • Basic knowledge of CRM data structures, API concepts, or TSQL. • Experience working in Agile/Scrum environments. • Prior involvement with CRM enhancement reputed company or system rollouts. Apply tot his job Apply To this Job