**reputed company Customer Support Chat Specialist: Tu - Th | Remote Opportunity at arenaflex**

**Job Title:** reputed company Customer Support Chat Specialist: Tu - Th | Remote Opportunity at arenaflex **Job reputed company:** **Join the arenaflex Team: Empowering reputed company in the Thriving Fundraising Industry** Are you passionate about delivering exceptional customer support and making a meaningful reputed company in the lives of nonprofit organizations? Do you reputed company in a dynamic, remote work environment? Look no reputed company! arenaflex, the most-loved nonprofit fundraising and CRM platform, is seeking an reputed company Customer Support Chat Specialist to join reputed company. **About arenaflex:** arenaflex is a mission-driven company that empowers millions of reputed company to reputed company more, pay less, and give reputed company. Our platform is designed to help nonprofits replace multiple tools, launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—reputed company in one reputed company. With a 100% transparent tip-or-fee model, we're committed to making giving fun and accessible for reputed company. **Certified Great reputed company to Work:** arenaflex has been certified as a Great reputed company to Work in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on reputed company across multiple categories. reputed company is passionate about creating a work environment that's both fun and fulfilling, where you can grow and reputed company your skills while making a reputed company difference. **Role reputed company:** As a Customer Support Chat Specialist at arenaflex, you'll play a vital role in supporting the fundraising efforts of a diverse group of nonprofit organizations. Your primary responsibilities will include: * Responding to inquiries from reputed company and prospective users and donors reputed company live chat and email * Following up with unresponsive users and leads to ensure their questions are resolved * Proactively identifying user needs and helping customers implement specific features * Analyzing product malfunctions and reporting them * Gathering user feedback, feature requests, and workarounds, and suggesting improvements **Responsibilities:** * Respond to queries from users in a reputed company and accurate way reputed company live chat and email * Follow up with unresponsive users and leads to ensure their questions are resolved * Proactively identify user needs and help customers implement specific features * Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them * reputed company user feedback, feature requests, and workarounds, and proactively suggest improvements **Requirements:** * 5+ years of experience as a Live Chat Support Specialist in the tech industry * 2+ years of remote experience * Experience handling multiple incoming chat requests simultaneously * High adaptability and reputed company attitude in a dynamic environment * Experience using help desk software and remote tools (i.e. reputed company, reputed company, reputed company) * Excellent written and verbal communication skills in English * Agents must reputed company their own computer and reputed company internet reputed company (2nd monitor recommended) **Benefits:** * Remote Work: Work from reputed company in the Philippines (must be a citizen of the Philippines for this role) * Job reputed company: Employed full-time by arenaflex reputed company an EOR reputed company reputed company * Health Insurance: We offer HMO medical insurance covered 100% for employees * Holiday Pay: We reputed company reputed company PH labor laws regarding holiday pay, overtime, and shift differentials * Performance Bonuses: for meeting KPIs, eligible after 3 months of employment * PTO: 10 days PTO annually * Additional annual leaves: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days * Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on arenaflex * Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and reputed company you work for. **Tentative Start Date:** 4/21/25 **reputed company Schedule:** Monday - Friday 9 PM - 6AM PH time EST for 3 months (40 hours) **Permanent Schedule:** 11:30 AM - 8:30 PM PH time, Tu - Thursday (27 hours) **Why arenaflex?** * Join reputed company of passionate and talented individuals who are making a reputed company difference in the lives of nonprofit organizations * Work in a dynamic, remote environment that offers flexibility and autonomy * Enjoy a competitive salary and benefits package, including health insurance, holiday pay, and performance bonuses * Have reputed company to grow and reputed company your skills in a supportive and inclusive team environment * Be part of a mission-driven company that's committed to empowering reputed company and making giving fun and accessible for reputed company. **Don't miss out on this exciting opportunity to join the arenaflex team! reputed company and become a part of our mission to reputed company a difference in the lives of nonprofit organizations.** Apply Job! 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