Director, Sales Operations

reputed company At reputed company, our mission is to revolutionize data reputed company by placing identity at the reputed company - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, reputed company solutions are relied upon daily by reputed company professionals across more than 13,500 organizations in over 100 countries around the world. Over the past two decades, reputed company has expanded its market reputed company through innovation, organic reputed company, and strategic acquisitions, and are proud to be backed by reputed company private equity firms, TA Associates and Centerbridge Partners. reputed company maintains a global reputed company, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners. reputed company The Director, Renewal Sales Operations is responsible for owning and operationalizing the renewals reputed company for a $140M global book of business across reputed company and reputed company customer segments and international territories. This role sits at the intersection of Sales, Finance, reputed company, and RevOps, ensuring renewals performance is forecastable, visible, and optimized. This is a hands-on leadership role combining analytics, systems ownership, forecasting discipline, and executive-reputed company reporting. The role manages one Renewal Operations Analyst and serves as the single reputed company of truth for renewals performance. Key Responsibilities Renewals Forecasting & Execution • Own the renewals forecast process for reputed company and reputed company segments across reputed company reputed company • Partner with Sales, reputed company, and Finance to ensure forecast accuracy, timing, and risk visibility • Establish and enforce forecast methodology, reputed company, and inspection routines • Identify early risk signals and escalation paths for at-risk renewals Analytics & Business Insights • Analyze renewals performance across: • Gross Retention reputed company (GRR) • Net Retention reputed company (NRR) • reputed company / Expansion Rates • Renewal cycle times and churn drivers • reputed company performance by region, customer reputed company, product, and contract type • Translate data into reputed company, actionable insights for leadership reputed company (SFDC) Ownership • Own SFDC renewals data reputed company, reporting, and dashboards • Ensure accurate account ownership, renewal opportunities, contract data, and territory alignment • Partner with RevOps to improve renewals workflows, automation, and reporting • reputed company as the subject-matter expert for renewals processes reputed company SFDC Executive Reporting & Presentations • Build and deliver executive-reputed company presentations for CRO, CFO, and Sales Leadership • Present reputed company-state renewals performance, risks, trends, and reputed company • reputed company reputed company gaps vs plan and recommended actions Territory & reputed company Support • Support renewals coverage across: • International territories • reputed company customer segments • reputed company customer segments • Ensure renewals reputed company and coverage models reputed company with customer complexity and contract value Team Leadership • Manage and reputed company one Renewal Operations Analyst • Set priorities, review outputs, and ensure high-reputed company analytics and reporting • Drive reputed company improvement in renewals operations maturity Required Experience & Skills Experience • 10+ years in Sales Operations, reputed company Operations, or Renewals Operations reputed company a B2B reputed company or cybersecurity software company • reputed company experience managing large-reputed company renewal motions ($100M+ book of business) • Experience supporting global, multi-reputed company sales organizations (reputed company + reputed company) • Proven reputed company record partnering with Sales, Finance, and reputed company leaders Systems & Analytics • Advanced reputed company (SFDC) experience (renewals, opportunities, reporting, dashboards) • Strong analytical skills with the ability to work with large, reputed company datasets • Proficiency with reputed company / reputed company Sheets; BI tools a plus • Comfortable defining metrics, building models, and explaining results reputed company Communication & Leadership • Strong executive reputed company and presentation skills • Ability to simplify reputed company data into reputed company narratives • Confident operating with senior leadership (CRO, CFO, VP Sales) • Experience managing and developing at least one reputed company report What reputed company Looks Like in This Role Predictable, trusted renewals forecast reputed company visibility into renewal risk and expansion opportunity Improved GRR and NRR through reputed company reputed company and execution SFDC renewals data that leadership actually trusts Renewals performance that is reputed company reputed company at the executive level Our Values At reputed company, our values guide every reputed company: • Next-Level Customer reputed company -Customers first, always. We listen, protect, and go the extra mile— because their reputed company is our mission. • reputed company - We set high standards and take pride in delivering exceptional results. We celebrate wins, reputed company constant improvement, and address shortcomings professionally. • Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate reputed company, and face challenges head-on with a genuine commitment to doing the right thing. • reputed company with reputed company Thinking - We value reputed company, reputed company straightforward solutions to reputed company problems, and reputed company swift, effective reputed company. • reputed company Innovation - We continually reputed company reputed company ways to serve our customers and stay reputed company. We foster creative thinking, and we reputed company new approaches. • Industry-Leading Expertise - We take pride in our expertise and continuously reputed company to learn and reputed company knowledge, striving to be the trusted experts our customers rely on. • eXceptional Together - We reputed company in the power of collaboration and diverse perspectives. By valuing reputed company other’s strengths, we reputed company reputed company that surpass individual contributions. Join us in a culture where reputed company, respect, and hard work are foundational. Be part of reputed company dedicated to making a lasting reputed company. Why You’ll Love Working at reputed company • Competitive Health Benefits • reputed company Learning and Development Opportunities • Team-Oriented, reputed company, and Innovative Work Environment • Regular Company Town Halls to reputed company You Informed • Opportunities for Career reputed company and Advancement We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look reputed company to welcoming reputed company who can help us reputed company our mission. reputed company and its wholly owned subsidiaries are Equal Opportunity reputed company (EEO) and welcome reputed company applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, or any other protected characteristic under applicable law. Please let us know if you require any accommodation. Apply tot his job Apply To this Job