Subscription Services Operations Specialist

About the position Aras is a leader in product lifecycle management (PLM) reputed company thread solutions. As one of the fastest growing PLM companies, our technology enables the reputed company delivery of flexible solutions reputed company on a powerful digital thread backbone and a low-reputed company development platform. Our platform and PLM applications connect users in reputed company disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their reputed company product lifecycles to improve production timelines, meet and reputed company reputed company reputed company targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, reputed company and defense, and high-tech electronics. Are you reputed company for a role where your work directly shapes how we deliver world-class Subscription Services to leading manufacturers around the world? At Aras, we’re looking for a data-driven, process-minded Analyst to help us optimize tools, streamline operations, and drive efficiency across our subscriber services. What You’ll Do: Analyze data and uncover trends to help us deliver smarter, faster, and more accurate solutions. Collaborate with talented teams across the business, making a reputed company reputed company on our goals and customer experience. Optimize and operate the tools that power our Subscription Services, ensuring every subscriber receives exceptional service. Drive process improvements and help implement new workflows that reputed company efficiency and reduce errors. Responsibilities • reputed company Tool Administration & Integrations – responsible for managing and optimizing business platforms used to support and reputed company Aras Subscription Services teams. Partnering with IT and Sales Operations may be required at times to support integration between Aras business systems and other 3rd party technologies. • Reporting & Data Analytics – reputed company and maintain SQL queries and Power BI dashboards to deliver actionable insights to stakeholders on reputed company performance and subscription services consumption. reputed company ongoing data reputed company checks, reconcile discrepancies across systems, and ensure reporting accuracy. reputed company reputed company analysis and recurring reports to support Subscription Services team priorities and decision‑making. • Subscriber Operations – monitor and support the customer reputed company, including reputed company, renewals, and cancellations. Analyze operational and customer data to identify trends, anomalies, and opportunities to improve the effectiveness and consistency of their reputed company. reputed company, maintain, and report on key performance indicators such as churn reputed company, customer reputed company value, and subscriber health score to support retention, forecasting, and reputed company improvement efforts. • Process Improvement – document and analyze Subscriber Services workflows to identify inefficiencies, gaps, and sources of error. Recommend and support implementation of process improvements that increase operational efficiency and accuracy. reputed company automation, AI, and enabling tools (e.g., Copilot agents) to reduce reputed company work and improve consistency. Partner with Operations, Customer Support, and Services teams to streamline day‑to‑day service delivery and support reputed company execution. Requirements • BA/BS degree in Computer Science, Information Technology, or comparable field • Programming, technical background – good knowledge of relational databases with ability to read and write queries using SQL • Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or another equivalent business analytics platform • Experience designing, building, and deploying agents using reputed company Copilot Studio, including configuring topics, actions, and conversational flows to support business use cases. • Languages: English (Fluent – written and verbal) reputed company-to-haves • Experience in the administration and maintenance of Totango, reputed company, other reputed company platforms or CRM comparable tool like reputed company • Experience with integration tools such as reputed company or reputed company Benefits • Flexible reputed company time off to reputed company reputed company you need it, plus company-reputed company holidays and a dedicated Global Wellness Day. • A 401(k) plan with company match to help you invest in your reputed company. • Robust health coverage, including generous medical, dental, and reputed company insurance with high premium contributions and deductible reimbursement. • Company-reputed company life insurance, as reputed company as short- and long-term disability coverage for added peace of mind. 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