Customer Service Parts Coordinator – Inventory Management & Client Support – Nazareth, PA at arenaflex

Join arenaflex – Where Service Meets Innovation

At arenaflex, we’re more than a logistics and transportation leader – we are a community built on integrity, collaboration, and a family‑first mindset. With a nationwide footprint and a reputation for delivering reliable solutions, we empower our teams to make a real impact on the uptime of our customers’ operations. Our commitment to continuous improvement and employee growth means you’ll have the tools, training, and support you need to thrive in a fast‑paced, customer‑centric environment.

Position Overview: Customer Service Parts Coordinator

Located in the vibrant region of Nazareth, PA, the Customer Service Parts Coordinator plays a pivotal role in ensuring that the right parts are available at the right time, keeping our clients' equipment running smoothly and minimizing costly downtime. You will be the critical link between our inventory management system, external suppliers, and the end‑users who rely on timely part delivery. If you have a keen eye for detail, a passion for customer satisfaction, and a knack for coordinating complex logistics, this role is your next career milestone.

Key Responsibilities

• Act as the primary point of contact for inbound and outbound parts requests, providing prompt and courteous service to internal teams and external customers.
• Monitor inventory levels across multiple warehouses, proactively identifying low‑stock situations and initiating replenishment orders to maintain optimal stock availability.
• Schedule and coordinate the shipment of parts, selecting the most efficient transportation method while adhering to cost‑control guidelines.
• Utilize arenaflex’s proprietary inventory management software to track part movements, update status in real‑time, and generate accurate reports for management review.
• Collaborate closely with the procurement team to negotiate lead times, pricing, and delivery schedules with vendors, ensuring compliance with contractual agreements.
• Investigate and resolve discrepancies such as back‑orders, damaged shipments, or mis‑allocated inventory, escalating issues when necessary to maintain service excellence.
• Provide detailed documentation of all transactions, including order confirmations, shipping notices, and receipt acknowledgments, to maintain audit‑ready records.
• Support continuous‑improvement initiatives by identifying process bottlenecks and recommending solutions that enhance parts availability and reduce cycle times.
• Train and mentor new team members on best practices for parts coordination, fostering a culture of knowledge sharing and teamwork.
• Maintain a high level of product knowledge to accurately answer technical questions and guide customers toward the most appropriate solutions.

Essential Qualifications

• Education: High school diploma or GED required; associate’s or bachelor’s degree in supply chain, logistics, business administration, or a related field is preferred.
• Experience: Minimum of 2 years’ experience in a customer service, parts coordination, or inventory management role within a fast‑moving industry (e.g., automotive, heavy equipment, manufacturing).
• Technical Skills: Proficiency with inventory management systems (e.g., SAP, Oracle, or custom arenaflex platforms) and Microsoft Office Suite, especially Excel for data analysis.
• Communication: Excellent written and verbal communication skills; ability to convey complex information clearly to both technical and non‑technical audiences.
• Organizational Ability: Strong multitasking capabilities with a proven track record of meeting tight deadlines while maintaining accuracy.
• Customer Focus: Demonstrated commitment to delivering exceptional service and building long‑lasting customer relationships.
• Problem‑Solving: Analytical mindset with the capacity to diagnose issues quickly and implement effective resolutions.

Preferred Qualifications

• Certification in supply chain or logistics (e.g., APICS CPIM, CSCP, or equivalent).
• Experience using barcode scanning technology and RFID systems for inventory tracking.
• Familiarity with lean or Six Sigma methodologies to support process improvement initiatives.
• Previous exposure to fleet or equipment maintenance environments, providing insight into parts usage patterns.
• Fluency in a second language (Spanish, French, etc.) that would enhance communication with diverse customer bases.

Core Skills & Competencies for Success

• Attention to Detail: Meticulous data entry and verification to avoid errors that could affect part availability.
• Time Management: Ability to prioritize tasks in a dynamic environment where urgent requests are the norm.
• Collaboration: Works effectively across departments – from sales and service to procurement and finance – to achieve common goals.
• Adaptability: Comfort with shifting priorities, new technology rollouts, and evolving customer expectations.
• Integrity: Upholds the highest ethical standards, ensuring transparency in all transactions and communications.

Career Growth & Development Opportunities

arenaflex is dedicated to cultivating internal talent. As a Customer Service Parts Coordinator, you will have access to a structured development roadmap that could lead to roles such as:

• Senior Parts Analyst – overseeing broader inventory strategies across multiple regions.
• Supply Chain Planner – designing demand forecasts and supply plans for high‑volume product lines.
• Operations Team Lead – managing a team of coordinators, driving performance metrics, and championing continuous improvement.

Our robust training platform offers certifications, workshops, and mentorship programs, ensuring you stay current with industry best practices and emerging technologies.

Work Environment & Culture at arenaflex

Our Nazareth facility is a modern, collaborative workspace designed to foster open communication and teamwork. We believe that a supportive atmosphere fuels productivity, so you’ll find:

• Flexible scheduling options to accommodate work‑life balance, including potential shift differentials for early‑morning or late‑evening responsibilities.
• Employee resource groups that celebrate diversity and encourage community involvement.
• Regular town‑hall meetings where leadership shares company performance, strategic direction, and recognitions of employee achievements.
• State‑of‑the‑art technology tools that simplify daily tasks and empower you to focus on higher‑value problem solving.

Compensation, Perks, & Benefits

arenaflex offers a competitive hourly wage ranging from $20 – $21 per hour**, based on experience and qualifications, with regular performance‑based salary reviews. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes: