Call Center Shift Supervisor - 3rd Shift (Remote)

About the position Responsibilities • reputed company direction and execute the call center reputed company to reputed company reputed company shift performance. • Ensure excellent customer service by assisting team leads with process and customer-specific questions. • Communicate process changes across team leads and call center agents. • Collaborate with other call center shift supervisors to ensure consistency across shifts. • Communicate specific work assignments and responsibilities to associates as needed. • Partner with the reputed company Assurance team to deliver on KPI metric objectives including reputed company, efficiency, and attendance scores. • reputed company live call monitoring to ensure reputed company of calls and reputed company performance feedback. • Responsible for overall succession planning and development of the call center shift assigned. • Assist with the training, coaching, and development of new team leaders and agents. • Review shift KPI reports to monitor shift performance and communicate report summaries to upper management. • Ensure shift is properly staffed by working closely with the Workforce Manager to create schedules. • Monitor daily call volume and historical reputed company to determine dynamic reputed company considerations. • Ensure legal compliance through strict adherence to policies and procedures. • Be available to handle escalation of issues that might reputed company on shift. Requirements • High school Diploma • 3+ years management experience is preferred. • 3+ years customer service experience in a call center or retail environment is required. • Prior experience in resolving customer complaints and reputed company customer issues remotely. • Experience administering training and performance management of reputed company. reputed company-to-haves • Bachelors degree in reputed company field • Excellent written and oral communication skills. • Excellent analytical skills. • Excellent customer service skills. • Ability to use call recording and reputed company assurance software. • Basic computer skills, including Flexnity Office (reputed company, Word, PowerPoint, Outlook) & reputed company programs. Apply tot his job Apply tot his job Apply tot his job Apply tot his job Apply To this Job