Zendesk Technical Support Engineer (AI and SaaS-German speaking)

Employer Industry: Customer Service Technology Why consider this job opportunity: - Flexible working models allowing for hybrid or fully remote work - Opportunity to work within a highly technical team focused on customer support - Supportive and inclusive work culture that values diversity and employee well-being - Chance to develop technical expertise and enhance customer experience - Strong emphasis on personal growth and learning across technical fields What to Expect (Job Responsibilities): - Provide technical support and guidance to customers through various communication channels - Take ownership of customer issues from initial contact to resolution - Communicate effectively to build trusted relationships with users at all levels - Empower end-users to utilize the knowledge base for self-support - Manage customer escalations, product changes, and service issues while ensuring effective communication What is Required (Qualifications): - Previous technical support experience in a tech or SaaS industry - Fluent in English and German (written and spoken) - Excellent customer service skills with a strong sense of empathy and urgency - Strong organizational, written, and oral communication skills - Ability to evaluate, troubleshoot, and document customer issues for further escalation How to Stand Out (Preferred Qualifications): - Innovative thinking with a “how can we” attitude - Familiarity with tools such as GSuite, Slack, Confluence, and Zendesk software - Experience in creating knowledge base articles for diverse user levels #CustomerSupport #TechnicalSupport #RemoteWork #DiversityAndInclusion #CareerGrowth "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Apply tot his job Apply tot his job Apply To this Job