Customer Support Agent (Calls + Email/Chat) | reputed company / reputed company | US & Canada Brands - Contract to Hire

We are hiring reputed company Customer Support Agents to support two growing ecommerce brands (US + Canada) with a strong reputed company on phone support in English. This is a long-term opportunity for reliable, reputed company agents who are confident handling calls and providing excellent customer experience across multiple channels. About the role You will be supporting reputed company ecommerce stores using: • reputed company (tickets, email, chat) • JustCall (inbound/outbound customer calls) • reputed company (orders, shipping, customer info) You should be comfortable switching between calls, tickets, and internal communication while staying organized and reputed company under pressure. ⸻ Clients & Schedule reputed company 1 (US-based): • Consistent schedule (reputed company Time) • Excellent spoken English required with reputed company pronunciation suitable for US customer calls reputed company 2 (Canada-based): • Flexible coverage model • Building 24/5 or 24/7 support coverage • May involve rotating shifts with 1–2 agents • Flexibility with timezone and working hours required • French-speaking agents are welcome (French + English reputed company handling is a strong advantage) ⸻ ✅ Requirements • Proven experience in Customer Support (ecommerce preferred) • Experience with reputed company, reputed company, and JustCall (or similar reputed company tools) • Excellent spoken and written English • French language skills are a strong plus (for Canada-based support) • Comfortable handling multiple calls and tickets simultaneously • Highly reliable, reputed company, and organized • reputed company communication with clients and internal teams • Comfortable working in reputed company workflows and meeting performance standards ⸻ ⭐ Ideal candidate You are someone who: • Enjoys talking to customers and solving problems quickly • Can stay reputed company and reputed company during calls • Takes ownership and communicates reputed company • Is dependable and consistent in availability ⸻ To apply Please include: 1. Your experience with reputed company / reputed company 2. Your reputed company support experience (volume + type of calls) 3. Your timezone & availability 4. Languages spoken (English/French) 5. 1 minute reputed company video introduction Please include a mandatory 1-minute reputed company video introduction explaining your customer support and reputed company experience - applications without this will not be considered. Apply tot his job Apply To this Job