Quality & Compliance Specialist

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Opportunity The Quality & Compliance Specialist in the Department of Pathology at Mass General Brigham plays a key role in supporting laboratory quality assurance, safety, licensing, accreditation, and regulatory compliance activities. This position reports to the Administrative Director of Quality, Safety & Compliance, and works closely with the Pathology Vice Chair for Quality, the Quality, Safety & Compliance team, as well as operations teams throughout Mass General Brigham Pathology. Job Summary Essential Functions: 1. Works in collaboration with quality and operational leadership to provide analytic and methodological support for the creation of quality measurement initiatives. Examples include developing key performance indicators, designing dashboards, establishing process and outcome metrics for performance improvement, and preparing written performance improvement plans. 2. Works with quality and operations teams to ensure ongoing readiness for audits and assessments by preparing applications, planning, escorting or scribing during reviews, and tracking responses for both internal (audits, mock inspections, gap analysis) and external (accreditation, licensure, proficiency testing) evaluations. 3. Participates in safety event and error management as well as workflow evaluation. Collaborates with quality and operational leaders by providing workflow mapping, conducting evaluations, offering recommendations, and supporting project management initiatives. Additionally, consults on process improvement and outcome measurement strategies. 4. Engage in the development and implementation of quality management policies, procedures, and training initiatives. Assess inquiries and offer guidance to quality, technical, and operational leaders on the application of enterprise policies and regulatory standards. 5. Offer expert guidance on utilizing the enterprise electronic quality management system. This includes oversight and support in the effective use of various modules: document control, personnel records, competency assessment, event reporting, and accreditation processes. 6. Collect and assess quality and safety data to evaluate and communicate the impact of quality and safety programs. Recognize areas of non-compliance with regulatory standards and work closely with quality and operational leaders to address and resolve these deficiencies. Qualifications What You'll Bring Qualification Requirements: Bachelor’s degree in medical laboratory science (MLS) or related field (e.g., PA, HTL) 3+ years clinical laboratory experience MLS (ASCP), BB (ASCP), PA (ASCP), HTL (ASCP) or related certification 2+ years Laboratory leadership experience such as Senior Tech, Supervisor, Manager, Quality & Compliance Microsoft Office Suite proficiency 1+ years experience with document control and/or electronic quality management system (e.g., MediaLab) 2+ years compliance, process improvement preferred Additional Knowledge, Skills & Abilities: 1. Ability to pay attention to detail, think critically and analyze complex problems. 2. Demonstrates the ability to comprehend sophisticated technical and clinical workflows, thereby supporting work units and other departments in devising effective solutions. 3. Ability to acquire knowledge and understanding of SOPs and regulations with demonstrated ability to review, develop and improve documentation and workflows. 4. Demonstrated capacity to work independently with minimal supervision, exhibiting self-direction, motivation, the ability to manage multiple priorities, and consistently complete tasks within established timeframes. 5. Consistently demonstrates a composed, professional, and encouraging attitude in all situations. 6. The position requires outstanding interpersonal abilities, advanced oral and written communication skills—including expertise in data visualization—and the capacity to foster positive and constructive working relationships with both clinical and operational leadership teams within and beyond the Department of Pathology, as well as with surveyors and inspectors. 7. Familiarity or experience with meeting regulatory and accreditation standards, such as those set by CLIA, FACT, CAP, TJC, AABB, or the FDA. Additional Job Details (if applicable) Schedule and Work Model Full-Time (40 hours) Monday through Friday Hybrid Work Model Location: The team has touch down space at BWH, MGH and Assembly Row. Travel to community hospitals occasionally. Days in office vary depending on business needs. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $79,560.00 - $115,720.80/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence. Apply tot his job Apply To this Job