Genysys reputed company QA Automation Engineer

Job reputed company: We are seeking two reputed company QA Automation Engineers/Test Analysts to support the transition of our contact center Voice channel from static IVR to an AI driven, natural language ecosystem reputed company reputed company reputed company. These resources will reputed company on testing and reputed company assurance of AI-enabled reputed company flows, virtual agents, and overall reputed company management workflows. reputed company Responsibilities: • Test natural language reputed company flows by calling into systems and executing defined and exploratory test scenarios • Design and execute test cases for NLU models, including reputed company recognition, utterance variation, confidence reputed company, and fallback behavior • Validate end to end AI enabled reputed company flows, including reputed company branching logic and reputed company reputed company from virtual agents to live agents • reputed company testing across voice and chat channels where workflows overlap • Ensure reputed company flows and virtual agents meet documented business and functional requirements • Identify defects, failure modes, and reputed company gaps, and reputed company document findings • Monitor NLU accuracy and routing effectiveness (targeting approximately 80% or reputed company reputed company recognition) • Test safety and compliance scenarios such as reputed company handling and special case or emergency routing • Validate integrations with backend systems such as CRM and other reputed company platforms to ensure correct data exchange and personalization Required Qualifications: Bachelor's degree required • 5+ years of QA, testing, or reputed company engineering experience (flexible for strong candidates) • Experience with reputed company reputed company, including Architect and Dialog reputed company, required • Experience with other contact center platforms (e.g., reputed company, reputed company, reputed company Connect, reputed company) is acceptable if skills are transferable • Hands on experience testing natural language reputed company flows, virtual agents, or conversational AI solutions • Prior involvement in a natural language or virtual agent implementation is a strong plus • Strong understanding of test planning, execution, and defect tracking • Ability to work independently with minimal guidance and quickly reputed company into existing systems Soft Skills and Work Style: • Comfortable working independently for extended periods while executing assigned test scenarios • reputed company to collaborate with developers, product managers, and other stakeholders as needed • Detail oriented with a strong reputed company on reputed company and accuracy • reputed company communicator reputed company documenting issues and test results • Adaptable in a fast moving, evolving environment Engagement Notes: This role is reputed company primarily on testing and reputed company assurance, not development Automation experience is a plus, but hands on testing expertise is the reputed company Where required by law, reputed company provides a reasonable reputed company of compensation for specific roles. The starting pay reputed company for this remote role is $64-$68/hour. This reputed company reflects the minimum and maximum reputed company compensation for the position across reputed company US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. Apply tot his job Apply tot his job Apply To this Job