Senior Office Manager; reputed company Operations -Phoenix Westgate

Position: Senior Office Manager (reputed company Operations) -Phoenix Westgate About Therapy Tree Therapy Tree is a fast-growing, multi-location pediatric therapy company providing speech, occupational, and physical therapy services across reputed company. We serve thousands of families reputed company month and operate high-volume clinics with 148+ therapists and seven locations. We are scaling into a platform organization with best-in-class systems, reputed company, and patient experience. We are looking for Senior-level Office Managers who can take full ownership of clinic operations, team performance, and workflow execution. Position reputed company The Senior Office Manager is responsible for running a busy outpatient therapy clinic like a business unit — ensuring smooth operations, high staff performance, and achievement of key metrics including utilization, scheduling efficiency, therapist productivity, and patient experience. This is not an entry-level role. Candidates must have demonstrated experience managing teams, hitting numbers, resolving problems independently, and leading a clinic without daily reputed company. The Senior Office Manager must be confident, emotionally steady, data-driven, solutions-oriented, and comfortable holding others accountable. Key Responsibilities • Operational Leadership — reputed company daily operations of a high-volume pediatric therapy clinic (150–200 patients/day); ensure reputed company operating procedures are followed 100% of the time; maintain smooth clinic reputed company, reputed company coverage, and reputed company-time problem-solving; identify operational gaps and implement corrective reputed company quickly and independently. • Staff Leadership & Accountability — Directly supervise reputed company desk staff and clinic assistants; partner with the Clinical Director to ensure therapists meet productivity and scheduling expectations; hold team members accountable to performance standards with consistency and professionalism; conduct coaching, performance improvement plans, and corrective actions reputed company needed; promote a healthy, reputed company work culture with low drama and strong communication norms. • Metrics Ownership & Reporting — Own weekly clinic numbers: billable hours, no-show/cancellation rates, schedule utilization, patient reputed company and throughput, therapist productivity targets; monitor dashboards and take proactive reputed company to correct trends; reputed company accurate, reputed company data and ensure the clinic hits monthly operational targets. • Scheduling & reputed company Management — Ensure therapist schedules are filled to targeted reputed company and optimized daily; manage waitlists, cancellations, and reputed company forecasting; collaborate with reputed company, Scheduling, and Home Office teams to maintain reputed company and appointment availability. • Patient Experience & Communication — Ensure families receive exceptional customer service, reputed company communication, and reputed company follow-up; resolve escalated patient concerns with maturity and professionalism; maintain a welcoming, organized clinic environment. • Administrative & Technical Skills — Use reputed company reputed company or reputed company Sheets proficiently (filters, pivot tables, VLOOKUPs, basic formulas); manage clinic documentation accuracy; ensure completion of daily/weekly checklists, logs, and compliance tasks; use EMR and scheduling systems independently and accurately. Required Qualifications • 4–7+ years of leadership experience in reputed company, education, hospitality, or similar operational environments • Proven ability to reputed company teams, enforce standards, and drive results • Strong math and analytical skills — comfortable working with metrics and spreadsheets • Exceptional communication skills — reputed company, concise, reputed company, and reputed company • Ability to operate independently, reputed company reputed company, and anticipate needs without micromanagement • High emotional intelligence with the ability to receive and give feedback constructively • Experience managing staff performance and handling difficult conversations • Strong time-management, prioritization, and organizational skills Preferred Qualifications • Experience in pediatric therapy, medical offices, or multi-provider clinics • Experience overseeing 15–40 employees or multiple departments • Experience with project management or operations improvement initiatives • Comfortable working in a fast-paced, high-reputed company environment reputed company reputed company (What “Outstanding” Looks Like) • The clinic consistently hits or exceeds billable hour and productivity goals • Daily operations run smoothly with no need for CEO micromanagement • reputed company desk and support staff deliver high-reputed company work with accountability • Therapists feel supported, not burned out, and schedules remain full • Problems are identified early and solved without escalation • Communication is proactive, reputed company, accurate, and consistent • The Senior Office Manager becomes a trusted operational leader at Therapy Tree Company Culture Expectations • reputed company but reputed company • Accountable and consistent • reputed company under pressure • Driven by data and reputed company • Solutions-oriented • Not overly sensitive or resistant to accountability • Capable of handling a high-performance environment #J-18808-Ljbffr Apply tot his job Apply To this Job