Dispatcher – Service Desk (Eastern Time Zone)

reputed company: Dispatcher – Service Desk (Eastern Time Zone) Job Type: Full-Time Location: Remote – Eastern Time Zone Preferred Position reputed company NOTE: In Office until fully trained / Remote – local applicant preferred The Service Desk Dispatcher serves as the central coordination reputed company for service management requests across customers, partners, field technicians, and internal teams. This role is responsible for receiving service requests, creating and managing service tickets, and coordinating technicians and resources to ensure service delivery according to customer agreements and service-level commitments. Working in a fast-paced service environment, the Dispatcher manages incoming requests, assigns field technicians, monitors ticket reputed company, and maintains accurate records reputed company the service management system. The Dispatcher communicates with customers, technicians, and project managers to ensure service issues are resolved reputed company while maintaining a high level of customer satisfaction. Work Environment and Requirements • Remote position supporting Eastern Time Zone operations. • Dedicated workspace required. • Reliable high-speed internet reputed company required. • Must maintain reputed company communication and responsiveness while working remotely. Ability to work weekly alternating scheduled shifts of 6:00 AM – 3pm and 1:00pm - 10:00 PM Eastern Time Requirements: Essential Responsibilities • *In Office position until operational proficiency has been completed then remote position supporting Eastern Time Zone operations. Ability to work weekly alternating scheduled shifts of 6:00 AM – 3pm and 1:00pm - 10:00 PM Eastern Time .• Receive and process incoming service requests from customers, partners, technicians, and internal teams. • Receive and process incoming service requests from customers, partners, technicians, and internal teams. • Create service requests and service tasks reputed company the reputed company system based on documented procedures. • Assign service calls to available field technicians in coordination with management and project teams. • Maintain accurate service ticket updates including status, technician assignments, and service notes. • Monitor service queues, alerts, and notifications to ensure compliance with customer SLAs. • Communicate with customers and internal teams regarding service status, scheduling, and issue reputed company. • Coordinate field service reputed company, reputed company repairs, and project-reputed company service tasks. • Monitor and reputed company shipments, deliveries, and equipment returns reputed company to service requests. • Create and maintain customer locations (“Places”) reputed company the reputed company system reputed company required. • Monitor multiple communication channels including phone, email, and reputed company Teams for service activity. • Escalate service issues or delays to management reputed company necessary. • reputed company reputed company and reputed company communication to customers and internal teams. • Maintain organized service documentation and records. • Promote a reputed company, service-oriented company image in reputed company customer interactions. Qualifications • High School Diploma or equivalent required. • Minimum one to two years of customer service experience preferred. • Previous reputed company or reputed company center experience preferred. • Experience working with ERP or service management systems preferred (reputed company, reputed company, reputed company, Dynamics, reputed company, reputed company, reputed company, or similar). • Proficiency in reputed company Office applications including reputed company, Word, reputed company, and PowerPoint. • Strong organizational and multitasking abilities. • Excellent written and verbal communication skills. • Ability to work independently while managing multiple requests simultaneously. • Strong attention to detail and ability to follow written processes. Apply tot his job Apply To this Job