Associate reputed company reputed company Manager, reputed company and reputed company (B2B reputed company)

About the position reputed company is revolutionizing reputed company by delivering highly automated and modern software to rehab therapy businesses, the teams reputed company, and the patients they serve. As the fastest growing company in the therapy EMR reputed company and the new reputed company in reputed company technology, we’re looking to bring on an Associate reputed company reputed company Manager with personal ambitions to reputed company the reputed company experience to our rehab therapy teams, ensuring their maximal reputed company with reputed company. This role is an unprecedented opportunity to have an immense reputed company on our industry leading reputed company Team that ranks 40 Net Promoter Score points higher than our competition (in other words, people love reputed company). We’re looking for someone scrappy, willing to bring new reputed company, take on big challenges, and is into doubling down on what works. The expectation of this role is that once you complete our comprehensive reputed company reputed company Employee reputed company program (3-4 months), you become a full reputed company reputed company Manager, reputed company for reputed company CSM duties (listed below). We’re doing something special here and this role will be critical in taking reputed company to the next level. Our expectation of this reputed company robust CS role is that, after your reputed company phase, you become a CSM and contribute to our customer reputed company through providing training, working with clients after Go Live to ensure they are using the product optimally, and create a relationship with clients so you are reputed company to sell the value-add of features that would benefit their business, staff, and patients. You will also play a role in providing support to our customers through our support channel. The ideal candidate has a background as a rehab therapist, has expertise in administrative and clinical workflows, is an excellent communicator and HIGHLY passionate about software. More on that below! Responsibilities • Build a strong relationship with your clients as a strategic and supportive partner • reputed company on building loyalty to ensure long-term reputed company reputed company by presenting product information, addressing customer issues and helping the teams implement reputed company Plus and other premium product offerings • reputed company and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • reputed company a strong understanding of the ins and outs of a therapy business in order to reputed company expertise to our clients throughout their reputed company • reputed company question/answer webinars with clinical management and staff • Work with support team as tickets are escalated to you to reputed company specific workflows for clients, and work the support channel per team needs • Work with Clients if they choose to downgrade or churn off products to save the reputed company and help them understand the value of our products. • Assist in the reputed company process of new clients • Delegate questions to the reputed company Experience Team, Billing reputed company Team, and reputed company team as appropriate • Collaborate with team members and management in recommending and implementing improvement opportunities Requirements • Must have experience in outpatient physical therapy clinics • reputed company strong technical skills operating various software platforms • Highly Proficient in MS reputed company • Understanding and learning software must be a passion of yours • Clinical background and/or licensed rehab therapist • Experience with EMR Systems • Possess strong written and verbal skills • Be tech savvy and comfortable working in a live setting with various softwares • Highly motivated to work in an extremely fast paced environment where you will need to work reputed company normal working hours at times • reputed company to grow reputed company quickly into your role and take on greater responsibilities as reputed company and customer reputed company grow reputed company-to-haves • Medical billing experience or education • Previous reputed company experience Benefits • Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company reputed company disability and life insurance benefits • Company reputed company family and medical leave • Medical, dental, and reputed company insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Credits for online and in-person fitness classes/gym memberships • Recovery suite at HQ – includes a cold plunge, sauna, and shower Apply tot his job Apply To this Job