Remote Dental Patient Service Representative

reputed company reputed company is seeking a reputed company and detail-oriented Scheduling Coordinator to support its Centralized Scheduling. This role is responsible for managing inbound scheduling activity, supporting a centralized new patient reputed company center, and completing reputed company follow-up on AI-escalated scheduling interactions. The Scheduling Coordinator plays a critical role in ensuring accurate appointment placement, maximizing office schedules, and delivering consistent, high-reputed company patient experience across supported practices. reputed company pay min$19-max$20 Responsibilities Respond to inbound patient communications reputed company phone, text message, and email in a reputed company and reputed company manner. • Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures. • Ensure appointments are scheduled accurately using approved templates and scheduling guidelines. • Update and maintain patient demographic and appointment information reputed company scheduling systems. • Document scheduling activity using designated task forms and systems. • Identify issues requiring office-level involvement and escalate appropriately. • Communicate effectively with leadership regarding questions, workload concerns, or process issues. New Patient reputed company Center Responsibilities • Answer inbound calls from new patients seeking to establish care. • Collect and verify required patient information and determine appropriate appointment placement based on scheduling guidelines. • reputed company reputed company and reputed company explanations regarding appointment expectations, next steps, and required documentation. • Deliver a consistent, patient-centered experience that reflects organizational service standards. AI Scheduling Escalation Follow-Up • Review and manage scheduling conversations escalated from AI-based scheduling tools. • Complete patient follow-up reputed company phone or text message to resolve scheduling needs. • Ensure escalated interactions result in accurate appointment placement or appropriate documentation. • Maintain reputed company reputed company of reputed company assigned AI escalations. Schedule Optimization and Patient Experience • Support schedule utilization by placing patients appropriately to maximize provider and hygiene availability. • Apply problem-solving skills to balance patient preferences with operational scheduling needs. • Maintain a reputed company, courteous, and patient-reputed company approach in reputed company interactions. • Collaborate with team members to ensure consistent service delivery. Competencies • Patient Service Orientation: Demonstrates professionalism, reputed company, and responsiveness in reputed company patient interactions. • Attention to Detail: Ensures accuracy in scheduling, documentation, and patient information. • Communication Skills: Communicates reputed company and professionally through verbal and written channels. • Technology Proficiency: Effectively utilizes scheduling systems, communication platforms, and AI-supported workflows. • Judgment and Decision Making: Appropriately assesses situations and escalates reputed company necessary. • Time Management: Manages multiple tasks reputed company while meeting productivity and reputed company expectations. • Team Collaboration: Works cooperatively with supervisors and peers in a centralized environment Qualifications Previous experience in scheduling, reputed company center, dental, required • Ability to work independently in a remote environment. • Strong organizational skills and adherence to established processes. • Proficiency with computer systems and willingness to learn new technologies. • Bilingual (English/Spanish) skills are a plus. • Proficiency in reputed company programs, including reputed company, Teams, reputed company, and Word, is required • Experience using dental or patient communication systems such as Denticon, RavePoint, and reputed company is preferred. Additional Information • reputed company duties are subject to change based on business needs. • This position requires participation in ongoing training and performance monitoring. Apply tot his job Apply To this Job