[Remote] Epic Access & CRM Applications Analyst

Note: The job is a remote job and is open to candidates in USA. CareDx, Inc. is a leading precision medicine solutions company focused on healthcare solutions for transplant patients. They are seeking an Epic Access & CRM Applications Analyst to support the implementation and optimization of Epic systems, ensuring a seamless customer experience throughout the patient journey. Responsibilities • Configure and maintain Cadence scheduling templates, resource pools, and visit types • Build and test Prelude registration workflows, ensuring clean patient data and insurance capture • Implement Cheers CRM workflows for outreach, campaigns, and customer communications • Collaborate with clinical and administrative teams to define access and engagement strategies • Support system testing, end-user training, and go-live readiness activities • Partner with the interoperability team to integrate Epic modules with external systems (Mirth, Salesforce, CareDx Care Portal, Telcor) Skills • 5+ years of Epic implementation or build experience, with emphasis on Cadence and/or Prelude • Strong understanding of patient access workflows and CRM processes • Excellent analytical and stakeholder engagement skills • Experience supporting cross-functional build coordination in a multi-module environment • Epic certifications in Cadence, Prelude, or Cheers • Bachelor's degree with a minimum of 8 years of related experience, or • Master's degree with 6 years of related experience, or • Ph.D. with 3 years of related experience, or • Equivalent combination of education and experience • Epic certifications in Rover, MyChart, Care Everywhere, Ambulatory, Beaker, or Bridges • Background in customer engagement, patient access, or call center operations • Familiarity with healthcare CRM or patient outreach solutions Benefits • Competitive base salary and incentive compensation • Health and welfare benefits, including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. Company Overview • CareDx, Inc., headquartered in South San Francisco, is a precision medicine company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. It was founded in 1998, and is headquartered in Brisbane, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship • CareDx, Inc. has a track record of offering H1B sponsorships, with 16 in 2025, 8 in 2024, 4 in 2023, 22 in 2022, 21 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job Apply To this Job