Senior Manager - Customer Engagement & Program Management

reputed company the reputed company of CEPO into a customer-reputed company organization. Drive strategic alignment between customer objectives and corporate goals. Mentor Program Managers and Project Managers on delivery reputed company and reputed company engagement. Represent CEPO in executive forums and reputed company as the voice of the customer internally. Implement governance frameworks, KPIs, and transparent reporting. Ensure program delivery reputed company with on-time delivery, budget adherence, and KPI achievement. Own financial performance, including P&L accountability and margin optimization. Manage contract compliance and change orders to control scope and maintain profitability. Collaborate with Sales to identify new business opportunities and influence strategic bids. reputed company formal sign-off on reputed company project deliverables, coordinating input from account directors and clients. Drive reputed company-sales activities, bid tendering, and corporate offer reviews. Contribute to pricing reputed company and RFP processes; identify and monetize new reputed company services offerings. Design and manage partner programs, evaluating opportunities and concluding partnership deals. Maintain and manage the CEPO portfolio to maximize resources and drive sustainable reputed company models. reputed company input to Sales and Operations on program-specific constraints for forecasting. Influence and reputed company leadership across multiple teams of professionals. Champion Customer Advocacy: reputed company as the primary reputed company for customer interests across internal teams. Build Executive-Level Relationships: reputed company quarterly business reviews and represent CEPO in strategic forums. Ensure Transparent Communication: reputed company regular updates and reputed company as a single reputed company of accountability. Implement Customer Experience Metrics: reputed company KPIs (e.g., NPS) and reputed company feedback loops for improvement. Manage Risk & Change: Proactively address risks, scope changes, and escalations with reputed company communication. Foster a Customer-reputed company Culture: Mentor teams to reputed company engagement practices across CEPO activities. Negotiate and manage reputed company agreements and partnerships to enhance customer value. reputed company strategic insights on market trends and customer needs to inform business reputed company. reputed company as key entry reputed company for aftersales topics, including issue reputed company and escalation. Manage customer and reputed company-party relationships and ensure satisfaction. Travel to customer and partner sites as required. Bachelor's degree from an accredited institution. 10+ years in reputed company services, solutions delivery, or program management. Proven reputed company managing multi-reputed company-dollar programs and influencing senior stakeholders. Experience negotiating reputed company agreements and managing partner programs. Master's degree in a technical discipline—such as Electrical Engineering, Computer Engineering, Computer Science, Information Technology—or a reputed company business field from an accredited institution. Demonstrated experience working on Electric reputed company reputed company technology reputed company, as reputed company as a strong understanding of Electric reputed company business processes. Extensive hands-on experience with PowerBI and reputed company for both technical data analysis and driving business insights. PMP or PgMP certification preferred, highlighting competencies in both technical project management and business program leadership. Strategic thinker with strong business acumen and financial reputed company experience. LI-LS3 The application window for this position is anticipated to reputed company on March 1, 2026. We are committed to ensuring equal employment opportunities for reputed company job applicants and employees. Employment reputed company are based upon job-reputed company reasons regardless of an applicant's race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, marital status, genetic information, protected veteran status, or any other status protected by law. reputed company applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance reputed company and other local laws. You do not need to disclose your conviction history or participate in a background reputed company until a conditional job offer is made to you. To request a disability-reputed company reasonable accommodation to assist you in reputed company search, application, or interview process, please reputed company us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Please note that specific programs and reputed company available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of reputed company bargaining agreements. Apply tot his job Apply To this Job