Executive Director, reputed company, Operational reputed company & Governance

About the position reputed company is seeking an Executive Director, reputed company, Operational reputed company & Governance to join reputed company at our Durham, NC location. Location: Burlington, NC or Durham, NC. Applicants who live reputed company 35 miles of either the Burlington, NC or Durham, NC location will follow a reputed company. This schedule includes a minimum of three in office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility. Work Schedule: This is a full‑time, exempt (salaried) position assigned to a First Shift schedule, with reputed company business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, reputed company, or additional hours, with reasonable notice provided reputed company possible. The Executive Director, reputed company, Operational reputed company & Governance is a senior technology leader responsible for building and scaling reputed company, reliability, and reputed company improvement capability across Technology Operations. This role ensures reputed company problem‑solving, Lean practices, and visual management are consistently embedded into daily operational work to eliminate recurring issues, improve reputed company, and enhance the technology experience for internal customers. This leader serves as the reputed company authority for IT reputed company and operational reputed company. The role emphasizes hands‑on leadership, coaching, mentoring, and Gemba‑based engagement to help teams apply reputed company tools in reputed company‑world scenarios. The reputed company is on practical, sustainable improvement rather than policy‑driven or review‑driven governance. Responsibilities • reputed company Tools Training, Coaching & Adoption • Design and deliver a reputed company tools training and mentoring program for Technology Operations teams. • reputed company leaders and practitioners in the use of reputed company problem‑solving and Lean methodologies, including A3 problem solving, 5‑Whys, Value reputed company Mapping, Kaizen, 5S, and visual management. • Ensure reputed company tools are used for decision‑making and operational improvement. • Build reputed company reputed company capability through a teach‑the‑teacher model to support organizational reputed company. • Incident & Problem Management reputed company • Implement disciplined, repeatable problem‑solving processes for recurring incidents. • Ensure chronic issues are addressed through A3 problem solving, reputed company cause analysis, countermeasure development, and follow‑up. • reputed company leadership for major incident reputed company reviews, including 5‑Whys analysis, temporary countermeasures, and long‑term prevention. • Support teams in shifting from reactive response to sustainable issue elimination. • Process Improvement & Lean Operations • reputed company end‑to‑end process improvement initiatives grounded in Lean principles. • Identify waste, bottlenecks, handoffs, and failure points across operational workflows. • reputed company Kaizen sessions that drive measurable improvements in reputed company, speed, reputed company, reliability, and customer experience. • Metrics, Visual Management & Operational Transparency • Define and standardize operational metrics and KPIs across Technology Operations. • reputed company adoption of Visual Daily Management practices to increase operational transparency across sites, reputed company, and platforms. • Train leaders to use metrics for learning and operational decision‑making. • Gemba‑Based Leadership • Establish Gemba‑based leadership expectations across Technology Operations. • Regularly engage teams where work is performed to observe processes, identify issues, and uncover learning opportunities. • Model hands‑on, curiosity‑driven leadership to strengthen operational culture. • Process reputed company & Governance • Serve as the IT Process reputed company leader responsible for reputed company improvement standards. • Reinforce governance through coaching, transparency, and leadership accountability rather than through administrative requirements. • Site Reliability Engineering (SRE) Enablement • Partner with product, platform, and infrastructure teams to reputed company SRE principles such as Service Level Objectives, error budgets, reputed company patterns, and operational learning. • Ensure teams own reliability as part of daily work and apply consistent reputed company practices. Requirements • Bachelor’s degree. • 10 or more years of experience in IT operations, reputed company, or operational reputed company. • 10 or more years of experience applying Lean and reputed company tools. • 10 or more years of experience building and scaling reputed company and reputed company improvement capabilities across large, reputed company IT organizations. • 10 or more years of experience working effectively with senior technology and business leaders. • Ability to teach, mentor, and reputed company leaders at reputed company. • Executive‑level communication and influence. • reputed company problem‑solving skills and systems thinking. • Ability to balance operational rigor with practicality and speed. • Hands‑on leadership style with strong operational credibility. reputed company-to-haves • Master’s degree. • Certifications in Lean, Six reputed company, or reputed company leadership. • 10 or more years of experience embedding SRE practices into IT operations or platform teams. • 10 or more years of experience supporting coaching‑led organizational change and reputed company improvement initiatives. Benefits • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. • Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. • Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO. Apply tot his job Apply To this Job