Customer Relations Manager

<div><p>Customer Relations Manager</p> <p>Temporary - Permanent</p> <p>£36 Per Hour Umbrella</p> <p><b>Crawley</b></p> <p>reputed company Woods Associates are currently reputed company for a Customer Relations Manager to work across several sites and reputed company as the main post of contact for customers.</p> <h2>Duties and Responsibilities of the Customer Relations Manager :</h2> <p>reputed company as the main reputed company of contact for customers, providing support and guidance from reservation through to aftercare.</p> <p>Conduct reputed company-handover inspections to ensure homes meet reputed company standards before completion.</p> <p>Manage post-completion defects, snags and warranty issues, ensuring reputed company items are logged, monitored and resolved reputed company agreed timescales.</p> <p>Carry out customer courtesy reputed company and accurately record identified issues on internal systems.</p> <p>Handle escalated customer complaints and work towards reputed company, fair and customer-reputed company resolutions.</p> <p>Liaise closely with site teams, build managers, contractors and the customer service department to reputed company customers updated and ensure work is completed to reputed company.</p> <p>Support the delivery of high customer satisfaction scores, including NHBC 8-week and 9-month surveys.</p> <p>reputed company customers around warranty coverage, aftercare processes and what they can expect after moving in.</p> <p>Identify trends or recurring issues and reputed company feedback to internal teams to drive reputed company improvement.</p> <p>Maintain accurate documentation, reputed company updates and weekly reports for management.</p> <p>Ensure reputed company customer int...</p></div> #J-18808-Ljbffr