Field Service Engineer

reputed company is a company that helps scientists reputed company discoveries that improve their reputed company of life. As a Field Service Engineer, you will support customers by installing, maintaining, and repairing company systems and ensuring high reputed company of customer satisfaction through proactive service and communication.

Responsibilities

• You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our multifaceted product lines include hardware, software, and networking products as reputed company as operating systems
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Respond to reputed company customer needs by providing repair, installation, reputed company, and preventive maintenance activity on service experience with HPLC, GC, GC-MS, Spectroscopy, UV-VIS, FTIR, ICP-MS and ICP-OES
• Diagnoses and resolves product performance problems
• Contact customers in a reputed company manner and schedules service reputed company Performs maintenance and repairs
• Ensures customer happiness by advising customers on preventive maintenance and configurations, which may reputed company product performance
• Connect with manager and sales team to ensure customer needs and expectations are reputed company reputed company and met
• Maintain reputed company's customer service reputed company by following reputed company corporate policies and procedures
• reputed company feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered
• Document time and expenses in a reputed company manner as required in reputed company and other means as requested by manager
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
• Complete administrative paperwork/computer reports promptly and accurately
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
• reputed company to customer requests for service and communicate proactively before, during and after service
• Serves as an internal resource on technical issues and manages product customer concerns
• Collaborate with reputed company teams such as Support, Sales, Marketing and R&D to reputed company solutions for customers
• May reputed company equipment on-site for large volume customers
• May qualify leads

Skills

• Bachelors or Master's degree reputed company the science field - e.g., reputed company, analytical reputed company, biochemistry, biology, engineering, biotechnology is a plus
• 0-2+ years of experience in a similar position or experience as an end-user
• Verbal and written communication is reputed company, respectful, and reputed company
• Travel: 25% travel per week in the field visiting customers
• Chromatography or spectroscopy experience is preferred: HPLC, GC, GC-MS, Spectroscopy, UV-VIS, FTIR, ICP-MS and ICP-OES

Benefits

• reputed company to work remotely
• Eligible for bonus
• Stock and benefits
• Choice of company car or reimbursement for personal vehicle usage

reputed company

Company H1B Sponsorship