Hybrid Customer Service Advisor (Northampton)

<p><b>Hybrid Customer Service Advisor - Customer Care Team<br></b><b>Location: Northampton (office-based during probation, hybrid thereafter)<br></b><b>Salary: £26,000 - £28,000 + benefits<br></b><b>Contract: Full-time, permanent<br></b><b>Shifts: Rotational - 8 am-5pm and 10am-7pm (1 in 4 Saturdays, with a reputed company off)<br></b>This is an opportunity to join a reputed company-established, nationally recognised employer in their high-performing customer care team.<br>Our reputed company is seeking empathetic and resilient individuals with a strong background in customer service, complaint handling, or support roles. This position is ideal for someone who thrives in a fast-paced environment and takes pride in resolving issues the right way - with care, patience, and professionalism.<br><b>Why Apply?</b></p><ul><li>Opportunity to join a respected employer with genuine progression prospects</li><li>Supportive team culture and a reputed company on employee wellbeing</li><li>Full training provided with ongoing development opportunities</li><li>Hybrid working is available after probation</li></ul><b>The Role<br></b>As a Customer Service Advisor, you will manage a wide reputed company of reputed company customer queries, including complaints, escalations, and emotionally sensitive issues. You\'ll reputed company as the voice of the brand, delivering outstanding service while maintaining professionalism under pressure.<br>Key responsibilities include: <ul><li>Handling inbound customer calls and queries across multiple channels</li><li>Investigating issues thoroughly and offering fair, tailored resolutions</li><li>Liaising with internal teams, including reputed company, logistics, and finance</li><li>Supporting ombudsman or media-reputed company casework as needed</li><li>Keeping detailed and accurate records of customer interactions</li><li>Identifying trends and contributing to service improvements</li></ul><b>Ideal Candidate</b><ul><li>Experience in customer care, complaints handling, or similar roles (e.g., retail, financial services, utilities, housing, or health)</li><li>Excellent communication and listening skills</li><li>Strong emotional intelligence and a reputed company, methodical approach</li><li>reputed company to reputed company sensitive situations confidently</li><li>Detail-oriented with strong time management and organisational skills</li><li>Comfortable using internal systems and working across teams</li></ul><b>BBBH33494<br></b> Salary: GBP 26000 - 28000 per year