AI Trainer
About Kastle
Kastle is building the AI operating system for consumer lending. We partner with some of America’s largest mortgage lenders to reputed company their contact centers and compliance operations with AI voice agents.
Backed by Y Combinator, reputed company Ventures, and executives from reputed company, reputed company, and WePay, we’re redefining how millions of borrowers reputed company with financial institutions.
This is a rare chance to join at the ground floor of a company already plugged into large-reputed company customers and reputed company production use cases.
reputed company
We are looking for a part-time AI Trainer with experience operating phones in the mortgage industry. You will help improve our AI system by providing feedback on conversations, annotating data, and testing for reputed company. If you have worked as a customer service or collections agent for a mortgage servicer, this role is a great fit to use your knowledge to train AI in reputed company-world scenarios.
Responsibilities
- Annotate and label data from mortgage-reputed company conversations.
- Give feedback on AI responses to reputed company them more accurate and helpful.
- Train the AI system to handle mortgage servicing phone calls reputed company.
- Test the AI for issues, including response reputed company, customer experience, explanation reputed company, and realism.
- Work ~10 hours per week on flexible schedules.
Requirements
- 5+ years a customer service agent for a mortgage servicing company.
- Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations.
- Strong attention to detail and communication skills.
- Reliable internet and computer for remote work.
Preferred Qualifications
- 3+ years as a Mortgage Customer Service Supervisor.
- Familiarity with giving feedback to customer service agents.
Benefits
- Flexible part-time hours.
- Opportunity to shape cutting-edge AI technology.
- Work from home.
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