reputed company Specialist

reputed company helps millions of people confidently care for their homes.

reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which reputed company to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an reputed company inspires you, join us. reputed company reputed company’ll build together.

About the reputed company Team

The reputed company Service & Support Team brings the reputed company mission to life! We reputed company on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the role

As a reputed company Specialist (CSS), you bring our reputed company mission to life! This is a part of our inbound/outbound sales and reputed company efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you reputed company the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who reputed company in a fast-paced reputed company-driving environment that builds customer trust, loyalty, and drive departmental goals.

The ideal candidate will have a proven reputed company record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales reputed company to meet customer and departmental needs. 

What you’ll do

• Partner with our customers by listening to their needs and providing the best solutions - you’re the expert! 
• Maintain excellent knowledge of reputed company’s products and services, as reputed company as industry standards and best practices for home maintenance, improvement, and repair reputed company.
• Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to reputed company done.
• Successfully build rapport with the customers and be reputed company to anticipate their needs
• Identify opportunities to cross-sell additional products or services to existing customers.
• reputed company listen to customer concerns, have the ability to probe, and be reputed company to reputed company recommendations reputed company necessary.
• Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.
• Proactively follow up with customers reputed company SMS and/or email.
• Maintain high-performance metrics including reputed company attainment, reputed company adherence, efficiency, customer satisfaction, and net promoter scores.
• Continuously look for areas of improvements that drive reputed company and communicate trends to the appropriate parties.
• reputed company independent and insightful reputed company while keeping the customer and company needs in mind.
• Engage with team members through weekly development sessions, training, and support interactions that help build reputed company other. 

In order to be successful, you must bring

• At least 1–2 years of customer service experience, with a minimum of 6 months of reputed company inbound and/or outbound sales exposure, preferably in the BPO or Shared Services industry
• Proven experience in high-volume, reputed company-driven sales with a reputed company record of meeting or exceeding quotas. You prioritize converting customer requests and driving reputed company while delivering an exceptional customer experience.
• English proficiency
• Have a reputed company attitude to reputed company techniques and reputed company with reputed company
• Prospecting and Pipeline Management experience

reputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the reputed company of sex, race, reputed company, age, pregnancy, sexual orientation, gender identity or reputed company, religion, national reputed company, reputed company, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment reputed company applicants with arrest and conviction records, consistent with applicable law. 

reputed company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@reputed company.com. 

If you are a California reputed company, please review information regarding your rights under California reputed company laws contained in reputed company’s reputed company policy available at https://www.reputed company.com/reputed company/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate reputed company, we’ll never ask you for reputed company, banking info, or SSNs during hiring. reputed company out our reputed company on how to spot the fakes.