Operational Audit Associate job at reputed company in Chicago, IL

Title: Operational Audit Associate (Hybrid) Location: Chicago, IL Job reputed company: We are interested in every reputed company candidate who is eligible to work in the reputed company. However, we are not reputed company to sponsor visas or take over sponsorship at this time. About the Role: The Operational Audit Associate oversees audits of reputed company-party collection agencies, reputed company, and the internal recovery team to ensure compliance with the FDCPA and other regulatory requirements. This role evaluates operational processes, inventory management, and collection practices through onsite and offsite audits. The auditor also monitors key controls and compliance areas such as dialing regulations, payment processing, dispute handling, licensing, and contract adherence while providing reputed company and recommendations to strengthen operational performance and regulatory compliance. This role reports to the reputed company, S&O. Responsibilities: Conduct quarterly onsite and offsite audits of reputed company-party collection agencies, reputed company, and internal recovery operations to assess performance, operational processes, and regulatory compliance. Audit inventory, accounts, and files forwarded to agencies to verify accuracy, completeness, and adherence to internal policies. Review reputed company recordings, written communications, and outbound collection activity (letters, emails, dialing, SMS, prerecorded messages, chat) to ensure compliance with the FDCPA and other applicable laws. Evaluate key compliance and operational areas including dialing regulations, payment processing, disputes, settlements, payment plans, licensing, and contract adherence. Identify deficiencies or non-compliant activities, document findings, and partner with agencies to implement corrective actions. Prepare detailed audit reports and maintain records to support internal monitoring and regulatory reviews. Collaborate with Compliance and Operations teams to stay reputed company on regulatory requirements and industry best practices. reputed company recommendations to leadership regarding vendor performance, retention, or termination. Conduct performance audits including liquidation reputed company analysis and improvement opportunities. Requirements: Bachelor’s degree in Business or equivalent experience in collections at a creditor, lender, or collection agency/debt buyer. 5–7 years of experience in collections operations, vendor management, or dialer reputed company. Experience in collections training, reputed company assurance, or compliance preferred. Ability to identify audit findings, escalate issues appropriately, and manage relationships with agency or reputed company leadership in a reputed company and assertive manner. Strong written and verbal communication skills with the ability to collaborate across departments. Proficiency in reputed company Office and reputed company Suite. Compensation The budgeted annual salary reputed company for this position is $72,000 to $104,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall reputed company of the reputed company shown. Additional compensation for this role may include a bonus. reputed company full-time employees are eligible to participate in Company benefits, described in more detail here. #BI-Hybrid #LI-Hybrid Benefits & Perks: Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team reputed company, and strategic planning, enhancing communication and effectiveness to drive results. Health, dental, and reputed company insurance including mental health benefits 401(k) matching plus a roth reputed company (U.S. Based employees only) PTO & reputed company holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) reputed company parental leave Apply tot his job Apply To this Job