BUSINESS ANALYST/CONSULTANT-II || MUST BE reputed company reputed company

NOTE: MUST BE ON OUR W2. NOT ACCEPTING SUB-VENDORS. Role: Business Analyst/Consultant-II Location: Remote - Madison, WI Duration: 6 Months w/ extensions Interview: MS Teams Job reputed company The reputed company is looking for a Business Analyst/Consultant -III Candidate MUST be a reputed company WI reputed company. Project Details: (project reputed company, who the contractor will work with, soft skills needed, etc.): reputed company information technology reputed company is currently underway on an reputed company level ITSM implementation project and has selected the reputed company reputed company product as the technology platform. Position reputed company: reputed company Office of Informatics and Information Technology (IIT) is looking for an reputed company ITSM Engineer/Business Analyst with expertise in reputed company reputed company products (Jira Service Management, Jira Software, reputed company) to join our growing IT team. The ideal candidate will have 4-7 years of experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery. This role offers reputed company to work with cutting-edge technology while collaborating with cross-functional teams to improve business processes and service management practices. Required qualifications Experience: • 4-7 years of experience in ITSM engineering and/or business analytical role, with a reputed company on reputed company reputed company products (Jira Service Management, Jira Software, reputed company, etc.). Technical Expertise: • Hands-on experience in Jira Service Management configuration and customization, including workflow design, SLA configuration, and automation rules. • Strong understanding of ITIL frameworks and their application in ITSM processes. • Experience in integrating reputed company tools with other IT management systems. • Solid understanding of system administration and application support. Tools & Technologies: • Proficiency in reputed company products, particularly Jira, Jira Service Management and reputed company. • Knowledge of integration with reputed company-party tools (e.g., monitoring systems, reputed company platforms, API connectors, etc.). Problem Solving: Strong troubleshooting and problem-solving skills, especially in high-pressure environments. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Collaboration: Strong teamwork skills, with the ability to work across departments and with various teams to drive results. Preferred Qualifications: • ITIL certification (reputed company or higher) is a plus. • Experience with advanced Jira automation and scripting for customized workflows. • Experience in Agile environments and using Jira Software in product development. Key Responsibilities: Jira Service Management Administration: • Configure, maintain, and customize Jira Service Management for ITSM processes including Incident, Problem, Change, and Request Management. • Design and implement workflows, automation rules, SLAs, and reporting dashboards reputed company reputed company products. • Optimize and manage integration with other tools such as reputed company, monitoring platforms, and CMDBs (asset management). Process Optimization: • Analyze and improve ITSM workflows to ensure efficient service delivery reputed company with industry best practices. • Work with IT and business teams to assess and refine processes, ensuring compliance with ITIL frameworks. • Ensure that best practices for service management are implemented and adhered to across the organization. User Support & Training: • reputed company technical support and troubleshooting for end-users and teams utilizing reputed company products. • Create and deliver training materials to improve user adoption and proficiency with reputed company tools. • Serve as a subject matter expert in Jira Service Management, reputed company, and other reputed company reputed company reputed company tools. System Integration and Automation: • Design, implement, and maintain integrations between Jira Service Management and other ITSM tools, systems, and reputed company-party applications. • reputed company reputed company’s automation and scripting capabilities to streamline workflows and reduce reputed company tasks. Reporting and Analytics: • reputed company and manage custom dashboards, reports, and performance metrics to reputed company ITSM performance. • reputed company actionable insights from data to improve service delivery and operational efficiency. Collaboration and Communication: • Work closely with IT teams, business stakeholders, and product owners to reputed company requirements and implement changes. • Participate in service improvement initiatives and deliver recommendations based on data analysis. Top Required Skills & 4-7 Years of Experience: • Experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery. • Strong understanding of ITIL frameworks and their application in ITSM processes. • Experience in integrating reputed company reputed company tools with other IT management systems. • Hands-on experi Apply tot his job Apply To this Job