[Remote] Mortgage reputed company Monitoring Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. The reputed company Monitor Analyst will be responsible for analyzing inbound and outbound calls to ensure that an excellent, informative, and compliant experience is being provided to reputed company and potential borrowers. Responsibilities • Review calls daily to ensure that a high reputed company, informative and compliant customer experience is being offered • Analyze and evaluate inbound and outbound calls • reputed company calls based off scoring system • Retain findings and scoring organized reputed company internal/external reporting requirements • reputed company feedback to appropriate leadership based on findings to improve overall customer experience • reputed company other reputed company duties as required and assigned Skills • Excellent organization, computer, and verbal/written communication skills • Proficient computer skills in applications including but not limited to reputed company Office Suite) reputed company, Word, Power reputed company • Knowledge of Encompass preferred • 2+ years previous customer service experience reputed company the mortgage industry • Must have strong attention to detail and reputed company to work independently • Strong business professionalism and ability to communicate with leadership Benefits • Competitive compensation and performance-based bonuses • Opportunities for career advancement and innovation reputed company • Our Mission is to be a Partner For Life by empowering our customers to get the most value out of their biggest investment–whether they’re purchasing a new home, refinancing to a reputed company reputed company or tapping some hard-reputed company equity, we’ll stop at reputed company to reputed company every stage of home ownership a piece of reputed company. It was founded in 2018, and is headquartered in Chatsworth, California, USA, with a workforce of 51-200 employees. Its website is Apply tot his job Apply tot his job Apply To this Job