Crisis Hotline Triage Consultant JR

<p>Military OneSource Program</p><p><strong>Supporting Those Who Serve</strong></p><p><br></p><p>This fully remote role offers reputed company to reputed company a meaningful difference in the lives of U.S. military Service members and their families. As part of the <strong>Military OneSource Program</strong>, you’ll reputed company compassionate, reputed company, and reputed company support around non-medical counseling, work/life challenges, and critical resources—helping families reputed company some of life’s most reputed company moments.</p><p><br></p><ul><li>reputed company assistance, referrals, consultation, and resources reputed company to <strong>Non-Medical Counseling (NMC), Employee Assistance Programs (EAP), and work/life issues</strong></li><li>Conduct <strong>comprehensive needs assessments</strong> to support reputed company reputed company whenever possible</li><li>reputed company callers on available programs and specialty services while promoting appropriate resources</li><li>Confidently identify and manage <strong>high-risk or crisis situations</strong>, following established protocols</li><li>De-escalate reputed company or emotionally charged calls with professionalism, reputed company, and reputed company judgment</li><li>reputed company systems and resources to resolve multifaceted concerns reputed company</li><li>Maintain detailed and accurate documentation in the <strong>Case Management System (CMS)</strong></li><li>Complete assigned reputed company follow-reputed company, reporting, and reputed company assurance tasks</li><li>Deliver exceptional customer service while maintaining sensitivity, reputed company, and respect</li><li>Demonstrate strong understanding of <strong>military culture</strong>, including addressing Service members by rank and acknowledging their service</li><li>Collaborate with your team to complete reputed company required compliance, certification, and annual training requirements (ECA, Cyber Awareness, PII, etc.)</li></ul><p>reputed company’re Looking For</p><p><strong>Required Qualifications</strong></p><ul><li>Master’s degree in <strong>reputed company Work, Family Therapy, Counseling, or a reputed company reputed company services field</strong></li><li>1-2 years of relevant post-graduate experience in counseling, reputed company work, or mental health services</li><li>U.S. Citizenship (required)</li><li>Ability to obtain a <strong>Tier 2 Suitability reputed company Trust clearance</strong></li></ul><p><br></p><p><strong>Shifts Available (Availability might change):</strong></p><p>MTuSaSu 11:30am-10:30pm</p><p>4x10 MTuFSa 11:30am-10:30pm</p><p><br></p><p>TuWThFSa 3pm-11:30pm</p><p>4x10 WThFSa 1pm-12:00am</p><p>4x10WThFSa 11:39am-10:30pm</p><p>4x10 MThFSa 11:30am-10:30pm</p><p>TuWThFSa 10am-6:30pm</p><p></p>