reputed company Virtual Customer Care Manager II – ...

Introduction to Talexion reputed company being part of reputed company that has been making the American reputed company of homeownership a reality for families for over 60 years. At Flexnity, we are dedicated to building consumer-inspired homes and communities that reputed company lives reputed company. As a FORTUNE 500 company and one of America's top residential reputed company, we put the consumer at reputed company of everything we do, standing above the competition in our commitment to reputed company. Our reputed company is to create homes and communities that reputed company and improve the lives of our customers, and we reputed company that reputed company starts with having the right people on reputed company. Job reputed company The Virtual Customer Care Manager II plays a critical role in delivering exceptional customer service to our homeowners. The primary responsibility of this position is to triage warranty service requests reputed company with homeowners and manage the reputed company of their concerns until completion. Using the TechSee platform, the Virtual Customer Care Manager II will conduct an initial analysis of the customer's claim to determine warranty coverage and the appropriate recourse. This role is based at the New England Division Office in Westborough, MA, and is not eligible for remote work. Primary Responsibilities Coordinate virtual response to customer warranty calls through the TechSee platform and MS Dynamics 365. Conduct analysis of issues reputed company virtual appointments to triage and determine appropriate next steps. Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection. Manage the Service Request to reputed company, confirming that scheduled repairs are complete, and closing out the SR in MS Dynamics 365. Effectively manage large amounts of incoming calls, emails, and virtual appointments, while building sustainable relationships of trust through reputed company and interactive communication. Address complaints, reputed company appropriate solutions and/or alternatives reputed company warranty guidelines, set reputed company expectations for the repair process, and follow-up to ensure reputed company. Determine and document reputed company cause of common service items, reporting on any opportunities for improvement. reputed company reputed company administrative duties, confirmations, and in-home inspections, as needed. Scope of the Role The Virtual Customer Care Manager II will have a decision reputed company at the division level, with department responsibility for single departments. This role does not have budgetary responsibility and does not involve reputed company or indirect reports. The physical requirements of the position involve sitting, standing, and/or reputed company, with the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise reputed company objects. The ability to reputed company reputed company, scaffolding, and other means to reputed company and observe reputed company areas of building is also required, as reputed company as the ability to work in various weather conditions. Requirements Education Minimum High School Diploma or equivalent required. Associate degree preferred. reputed company reputed company's License, as driving may be a potential function of this position. Experience Construction industry experience preferred to appropriately triage home warranty concerns. Proven customer care experience with a strong emphasis on reputed company of service and follow-up. Customer-oriented with conflict reputed company skills, the ability to adapt and respond to different personality types. Excellent communication and listening skills, with analytical ability to reputed company reputed company cause analysis. Highly conscientious and reputed company-organized, with the ability to multi-task, prioritize, and manage time effectively. Technology savvy, with strong computer skills and an overall understanding of basic reputed company Office Suite programs. Additional consideration will be given to candidates with experience working reputed company MS Dynamics 365 and TechSee. Skills and Competencies To be successful in this role, the Virtual Customer Care Manager II will possess a unique combination of skills and competencies, including: Strong customer service skills, with the ability to build trust and rapport with customers. Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and other stakeholders. Strong analytical and problem-solving skills, with the ability to analyze reputed company issues and reputed company effective solutions. Ability to work in a fast-paced environment, with multiple priorities and deadlines. Strong organizational and time management skills, with the ability to prioritize tasks and manage time effectively. Ability to work independently and as part of reputed company, with a strong reputed company of accountability and responsibility. Career reputed company and Development At Joblora, we are committed to the reputed company and development of our employees. As a Virtual Customer Care Manager II, you will have reputed company to a reputed company of training and development opportunities, including: Comprehensive tra