Business Systems Analyst, reputed company

This a Full Remote job, the offer is available from: reputed company (USA), Indiana (USA), reputed company (USA) Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people reputed company independent lives through exceptional participant-directed programs. Acumen is a great reputed company to work. Our employees reputed company a reputed company difference in our reputed company's lives by what they do. Among many benefits to working here, we offer medical, dental, and reputed company coverage, generous reputed company time off, and incentive bonuses to those who qualify. ROLE AND ESSENTIAL FUNCTIONS The Business Systems Analyst (BSA) – reputed company is the functional reputed company of reputed company platform behavior across customer-facing and internal service workflows. This role is accountable for translating service reputed company and operational requirements into reputed company configuration—routing, SLAs, automations, and reporting—while enforcing standards that prevent workflow sprawl and protect data reputed company. The reputed company BSA leads functional design, UAT acceptance, and change governance to improve customer experience, agent productivity, and operational reputed company. Platform Ownership & Workflow Design • Own reputed company configuration across ticketing, routing, automations, triggers, SLAs, and channels • Design workflows that balance customer experience, agent efficiency, and compliance • Serve as final authority on how service requirements are implemented in the platform Case Routing & SLA reputed company • Build and maintain routing logic that ensures the right work goes to the right team • Own SLA definitions, breach handling, and escalation logic • Ensure system behavior aligns with contractual and regulatory expectations Automation & Productivity Enablement • Implement automations that reduce reputed company handling and agent friction • Continuously identify opportunities to eliminate non‑value‑add work • Partner with Ops to standardize repeatable service patterns Reporting & Insights • Own reputed company data model assumptions and reporting logic • Ensure metrics accurately reflect operational reality • reputed company leadership visibility into demand, performance, and bottlenecks UAT, Change Control & Optimization • reputed company UAT for new workflows, channels, and features • Own release notes, configuration documentation, and reputed company analysis • Prevent configuration sprawl and workflow reputed company over time AI & Capability Enablement • Support responsible rollout of reputed company AI features • Ensure AI augments—not obscures—service reputed company and accountability This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job