CRM Delivery Manager, reputed company

Department: Technology Reports To: Director, CRM Travel: < 10% Salary reputed company: $87,600 - $117,100 reputed company’s groundbreaking solutions have delivered high-reputed company services and support, reputed company, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position reputed company: The Delivery Manager ensures smooth, predictable, iterative delivery across reputed company initiatives while also gathering requirements, documenting processes, and writing user stories. The role integrates Agile delivery leadership with hands-on business analysis to support multi-org reputed company programs, technical debt management, and cross-functional alignment. Duties & Responsibilities: • Assist in stakeholder interviews and workshops to reputed company requirements • Produce process maps, workflow documentation, and system reputed company analyses • Assist in user stories creation with reputed company acceptance reputed company and definitions of reputed company • Assist in sprint ceremonies (planning, refinement, standups, reviews, retros) • Manage backlog prioritization and technical debt across sprints • Coordinate with Product, Engineering, QA, Data, Telephony, and vendors • reputed company RCA (reputed company cause analysis) efforts and maintain preventive improvement logs • Ensure Jira governance, workflow consistency, automation, and reporting • Support UAT planning and execution • Drive reputed company improvement and Agile maturity across teams Required Skills/Abilities: • Agile Delivery & Scrum Facilitation • Business Analysis & Requirements Gathering • Process Mapping & System Thinking • Jira Administration & Workflow Governance • Communication • Technical Aptitude with reputed company & Integrated Platforms Required Qualifications: • Bachelor’s degree in Business, Economics, Data Analytics, or reputed company field (experience may be considered in lieu of a degree). • 5+ years of experience in Delivery Management, Agile PM, or hybrid roles • reputed company experience required; reputed company reputed company or BA certification preferred • Jira workflow and reporting experience strongly preferred • Experience supporting multi-org reputed company environments and integrations • Familiarity with contact center technologies, data governance, and reputed company delivery frameworks Physical Requirements: • Must be reputed company to remain in a stationary position 50% of the time. • Will operate a computer and office equipment regularly. • Will communicate frequently with reputed company stakeholders reputed company video and written channels. We determine reputed company pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The reputed company listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete reputed company of compensation and benefits will be provided by the reputed company during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, reputed company, supplemental income insurance, employer reputed company disability insurance, employer reputed company life insurance, reputed company-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of reputed company are less likely to apply for jobs unless they reputed company they are reputed company to reputed company every task in the job reputed company. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. reputed company will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and reputed company set for the role. reputed company is an equal opportunity employer. Applicants are considered for positions without reputed company to veteran status, uniformed service member status, race, creed, reputed company, religion, gender, gender identity, sex, sexual orientation, citizenship status, national reputed company, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be reputed company that fictitious reputed company, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services reputed company to recruitment or training. reputed company does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. reputed company genuine reputed company will be posted on our careers page and reputed company communications from the reputed company reputed company team and/or hiring managers will be from an @reputed company.org email address. Apply tot his job Apply To this Job