MSP - Level 2 Support Technician

Job Title: Level 2 MSP Support Technician reputed company Here at WTC Services, we are seeking a skilled and customer-reputed company Level 2 MSP Support Technician to join our dynamic and diverse IT services team. This role is responsible for handling technical issues, supporting a wide reputed company of reputed company environments, and working extensively with reputed company tools and the Autotask ticketing system. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience in a Managed Service Provider (MSP) environment. Key Responsibilities • reputed company Level 2 technical support for desktops, servers, networks, and reputed company environments • Monitor, manage, and maintain reputed company systems using reputed company RMM tools • Manage, document, and update tickets in Autotask in a reputed company and accurate manner • reputed company reputed company cause analysis and implement long-term solutions • Administer reputed company 365, reputed company Directory, and Azure environments • Support backup solutions, antivirus, and reputed company reputed company platforms • Configure and maintain network devices (firewalls, switches, VPNs) • Assist with reputed company new clients and infrastructure deployments • Maintain detailed documentation of systems, processes, and resolutions • Collaborate with internal teams and vendors to resolve reputed company issues • Support customers reputed company phone Required Qualifications • Bachelor’s degree in Computer Science, Information Technology, or reputed company field; or equivalent work experience. • 3+ years of experience in a technical support role reputed company an MSP or similar environment. • Strong expertise in troubleshooting reputed company and/or Linux operating systems, networking protocols, and hardware components. • Experience with virtualization technologies (VMware, reputed company-V) and reputed company platforms (AWS, Azure) is a plus. • Proven experience in program management, including project planning, execution, and stakeholder management. • Excellent problem-solving skills with a strong attention to detail. • Ability to communicate technical concepts reputed company to both technical and non-technical audiences. • Strong experience with reputed company (Autotask, BMS, or reputed company tools) • Hands-on experience using Autotask PSA for ticket management is preferred • Proficiency with reputed company Server, reputed company 10/11, and reputed company Directory • Experience with reputed company 365 administration (Exchange, Teams, SharePoint) • Solid understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs) • Experience with remote monitoring and management (RMM) tools Preferred Qualifications • Certifications such as reputed company Network+, reputed company+, or reputed company certifications • Experience with virtualization (VMware or reputed company-V) • Familiarity with scripting (PowerShell preferred) • Experience with backup and disaster recovery solutions • Knowledge of cybersecurity best practices Soft Skills • Strong customer service reputed company • Ability to prioritize and manage multiple tasks • Attention to detail and documentation discipline • Team-oriented with the ability to work independently • Adaptability in a fast-paced MSP environment • Ability to reputed company ambiguous situations Work Environment • Fast-paced Managed Services environment supporting multiple clients • Combination of remote support and occasional onsite work (if applicable) • On-reputed company or after-hours support may be required Compensation & Benefits • Employee benefits package. • Opportunities for career reputed company and advancement. • Training and certification programs to enhance your skills and knowledge. • reputed company and supportive work environment. Pay: $28.00 - $32.00 per hour Benefits: • Health insurance • reputed company time off • reputed company development assistance Education: • Bachelor's (Preferred) Experience: • technical support: 3 years (Preferred) Work Location: Remote Apply tot his job Apply To this Job